MTS Globe Spain
MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 12.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.
Job description
We are looking for an Operations Manager to join our team in Mallorca, for giving operational support to one of our biggest customers (tour operator) in all our destinations in Spain.
Key responsibilities:
1. Service quality management.
2. Develop and execute operational strategies to ensure efficient and cost-effective processes with high level clients service.
3. To be in coordination with the Operations team in different destinations providing guidance.
4. Collaborate with cross-functional teams to streamline process and improve overall business performance.
5. Monitor and manage key performance indicators (KPIs)
6. Ensure compliance with local regulations and standards.
7. Identify and implement process improvements to enhance productivity and customers satisfaction.
8. Supervise transfer compliance and the branding of vehicles in the destinations.
9. Contact with transfer providers to ensure quality of services.
10. Risk management and escalation (e.g; strike, fires, floods, etc.), in the event of unforeseen circumstances.
11. Manage claims and incidents related to customer’s operations.
Requirements
12. Minimum 2 years of experience in a similar role.
13. Experience working with tour operators and incoming services.
14. Bachelor’s degree in Tourism or similar.
15. High level of English (native level). Spanish will be a plus.
16. Advanced knowledge of Microsoft Office.
17. Willing to travel
18. Strong leadership and people management skills.
19. Exceptional problem-solving and decision-making abilities.
20. Excellent communication and interpersonal skills will be deeply considered.