Job Overview:
As a Creator Success Manager, you will be responsible for developing and executing strategies that enhance the success of Fortnite Map creators focusing specifically in the Spanish Speaking Markets.
You will be the main point of contact for creators, providing personalised guidance, resolving concerns, and ensuring they have the necessary tools and resources to excel. This role requires a combination of relationship management, data analysis, and a deep understanding of the Fortnite Map Creator ecosystem as well as their tools.
Responsibilities:
* Build and maintain strong relationships with content creators, acting as their primary point of contact for any inquiries, issues, or assistance required.
* Develop and implement strategies to improve creator retention, engagement, and satisfaction.
* Conduct regular performance analysis of content creators, identifying areas for improvement and offering tailored suggestions to optimize their content.
* Proactively identify opportunities for creators to participate in promotional campaigns, events, and collaborations.
* Monitor platform metrics and creator feedback to identify trends and recommend enhancements to our platform and services.
* Stay up-to-date with industry trends, digital media developments, and competitor activities to ensure our creators remain at the forefront of their field.
* Assist in organising workshops, webinars, and educational resources to empower creators with valuable insights and best practices.
* Gather and synthesise creator feedback to advocate for product improvements and advocate for creator needs within the company.
Requirements:
* Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience).
* Experience in UEFN and/or Fortnite Creative is a plus
* 2-4 Proven experience in relationship management, account management, or a customer-facing role.
* Strong understanding of the digital media landscape, including social media platforms, content creation, and influencer marketing.
* Excellent communication skills, both written and verbal, with the ability to convey complex concepts in a clear and concise manner.
* Data-driven mindset with the ability to analyze metrics and translate them into actionable insights.
* Empathetic, proactive, and resourceful with a passion for supporting content creators and fostering their success.
* Self-motivated with the ability to work both independently and collaboratively in a fast-paced environment.
* Prior experience in the digital media, influencer marketing, or content creation industry is a plus
* Proficient in both English and Spanish.