My client is an international B2B SaaS company providing technology solutions to large multi-site organizations. The company operates across several European markets and is currently scaling its enterprise business, with strong growth ambitions in the coming years.As part of this expansion, my client is building a dedicated strategic accounts function and is looking for a Key Account Director to manage and grow a portfolio of high-value, multi-country enterprise clients.
The Key Account Director is a senior, revenue-owning role responsible for the strategic management, retention, and expansion of the company's most critical customers.You will operate at executive level both internally and externally, driving long-term partnerships, leading complex commercial negotiations, and ensuring sustainable revenue growth across your portfolio.This role requires a combination of strategic vision, commercial leadership, and strong stakeholder management in an international environment.
Own the commercial performance and long-term growth strategy of a portfolio of strategic enterprise accountsLead complex contract renewals and multi-year commercial agreements
Executive Relationship ManagementLead executive-level business reviews focused on value creation, ROI, and transformation initiativesCoordinate closely with Sales, Product, Customer Success, and Finance teamsEnsure consistent delivery quality across multiple geographies and solutionsRisk & Opportunity ManagementAnticipate and mitigate churn risks at an early stageSupport and mentor account management teams when relevantContribute to the development of strategic account management frameworksNet Revenue Retention (NRR)Renewal rate and contract value growthCustomer engagement at executive level8–12+ years of experience in enterprise account management, strategic sales, or commercial leadership within B2B SaaS~ Demonstrated success in complex negotiations and long sales cycles~ Strong commercial mindset combined with strategic thinking~ Data-driven approach to decision-making~ Familiarity with CRM and customer success toolsFluent in English, French, and Spanish