En Aliaxis Iberia buscamos un/a Customer Service Specialist en la zona de Alicante.
Si tienes experiencia en el sector industrial y te gusta el trato directo con los clientes, envíanos tu CV y un breve mensaje de porque te interesa la posición.
Ofrecemos un ambiente de trabajo dinámico, formando parte de una empresa en crecimiento.
Job Purpose
The Customer Service Specialist is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers inquiries. End to end process from ordering to re-ordering.
1. Accurately processes customer transactions such as orders, quotes or aftersales-returns with a strong focus on service excellence.
2. Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
3. Provides information regarding availability of in-stock and out-of-stock items
4. Researches and expedites customer orders.
5. Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
6. Assigned tickets to different team members
7. Be the point of contact for the rest of the team members to help/guide them solve requirements
8. Monitor current processes and update/improve them together with the Team Leader
9. High level of knowledge in the CS systems
Key Responsabilities
10. Ordering
Assigned the orders to the rest of the team
Execute complex orders when needed
Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed
Responsible for the entire Order to cash process, reception and integration in our ERP system following our company internal quality procedures
Handling of emergency orders
Track orders and deliveries and attend to possible incidents
Keep our customers informed about backorders in collaboration with our demand planners and our warehouse
11. Sales Support
Define process improvements and understand the department process flow for better efficiency and enhanced quality of service
Help the team members to understand and follow the new improvements
12. After Sales
Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined
Maintain effective and proactive communication with customer/carriers and warehouse
Investigate escalated claims, o
btains appropriate data, and assembles appropriate information and facts regarding claims
Bring best solution for the customer and for the company
Education Business - related subject
Working experience: 3-8 years Customer Service
Languages & Proficiency: Spanish - Proficient, English - Basic.
Technical Skills&Experience
Understanding of a supply chain environment and how to work collaboratively with the Supply Chain team in CS
Microsoft Office, especially high level in Excel. Other tools of analysis will be appreciated.
SAP experience in an order processing.
Experience documenting workflows
Competencies
13. Customer orientation
14. Critical thinker and problem-solving skills
15. Good time-management skills
16. Analytical skills
17. Accuracy
18. Credibility
19. Team working skills
20. Self-Motivation
Key Contacts
Internal
21. Customer Service Team Leaders / Manager
22. KAM
23. Marketing team
24. Commercial Excellence
25. Sales Directors
26. Finance Department
27. SC
28. Logistics
29. Warehouse
External
-Sales Force
-Sales Representatives
-Customers different segments
-Carriers
- Forwarders
Working Conditions
30. Hybrid; home office and office
31. No physical load is required.
Travel
32. He/She will only travel if needed for training