Customer Success Specialist (EMEA) - Barcelona based. About the Role We are looking for a Customer Success Specialist to support and grow strategic client relationships across the EMEA region within the online travel sector. Based in Barcelona, this role will work closely with travel brands, OTAs, airlines, hospitality groups, travel marketplaces, and travel technology partners to drive adoption, retention, and long-term customer value. The adecuado candidate combines strong relationship management skills with commercial awareness, operational problem-solving, and a passion for digital travel experiences. You will act as a trusted advisor to customers, ensuring they achieve measurable business outcomes while identifying opportunities for growth and expansion. This is a highly cross‑functional role requiring collaboration with Sales, Product, Support, Marketing, and Operations teams across multiple markets and time zones.
Key Responsibilities
Customer Relationship Management
* Build and maintain strong relationships with key customer stakeholders across EMEA.
* Serve as the primary post‑sales point of contact for assigned accounts.
* Develop trusted advisor relationships with travel industry clients and executive stakeholders.
* Lead regular business reviews focused on customer objectives, KPIs, adoption, and ROI.
* Proactively identify risks to customer satisfaction or retention and develop mitigation plans.
Customer Success & Retention
* Drive customer onboarding, implementation coordination, and adoption strategies.
* Ensure customers maximize the value of the platform, product, or service offering.
* Monitor customer health metrics, engagement trends, and account performance.
* Deliver strategic recommendations based on customer goals and market dynamics.
* Support renewal processes and contribute to high retention and net revenue retention targets.
Commercial Growth
* Identify expansion, upsell, and cross‑sell opportunities within existing accounts.
* Partner with
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