Demonstrating exceptional communication skills in collaborating with cross-functional teams and stakeholders, building strong relationships across various job functions and hierarchical levels (National Sales and GSO).
Employing a proactive problem-solving approach and standardising processes, e.g.
- case prioritisation instead of FIFO to support the Sales org more efficiently
- cross-country working team for faster resolution and better workforce flexibility
- developing a feedback framework for non-GSO stakeholders to provide satisfaction ratings for work undertaken by the National/Enterprise Sales support team
- implementing an escalations/feedback form for MO/CO/CS to facilitate feedback and improve case resolution
- etc.
Project and task management: creating SOPs, distributing responsibilities and defining timeframes for various teams.
Taking responsibility for coordinating and managing the team's activities on a daily basis, fostering a productive and cohesive work environment.
Providing consistent coaching and constructive feedback to team members, supporting their professional growth and development.
Creating an inspiring team environment with an open communication culture, driving creative solutions.
Creating clear and specific goals that align with organisational objectives.
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace
- You can also find out more about us in the
latest Groupon news
as well as learning about our
DEI approach
- If all of this sounds like something that’s a great fit for you, and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at
.