We are collaborating with a
fast-growing IoT company
on a mission to transform logistics visibility worldwide. Their team has developed an innovative solution that combines
low-cost, long-life IoT sensors
with a powerful
SaaS platform, providing real-time traceability for any type of asset — from containers and trolleys to industrial equipment and construction materials.
After several years of R&D;, the company is now entering a new phase of
commercial and operational expansion
with active deployments across
the United States, Germany, and Spain, and ongoing pilots with major international clients.
The Role We are looking for a
Customer Success Manager (IoT & Field Operations)
to act as the
bridge between our customers and our technical teams.
You’ll be the kind of person who makes things happen — someone hands-on, proactive, and solution-oriented. Your mission will be to
coordinate pilot projects, resolve technical and operational issues, train client teams, and ensure that every implementation is a success.
This is a
hybrid role
combining
Customer Success, Operations, and Technical Pre-Sales, with significant international exposure and direct interaction with our product.
What You’ll Do Lead the
deployment of pilot and customer projects
across Europe and the US. Manage the full
Proof of Concept (PoC)
lifecycle: definition, sensor logistics, installation, monitoring, and delivery of results. Train and support client field teams
during implementation and rollout. Analyze operational data
with internal technical teams and provide insights to improve the product. Collaborate closely with
Product, Data, and Hardware
teams to scale solutions and optimize processes. Act as the
main point of contact for customers, managing incidents, feedback, and solution improvements.
About You You have managed or participated in
technical deployment or implementation projects
(ideally in IoT, logistics, retail, or industrial environments). You can comfortably navigate between
technical and operational contexts
— communicating effectively with clients, engineers, and warehouse staff alike. You are
independent, hands-on, and proactive
— when a problem arises, you don’t wait for instructions; you solve it. Fluent English
(required). German is a plus, but not essential. Willingness to travel
for client visits and pilot deployments. You’re motivated by the challenge of working in a
start-up environment with an industrial DNA, where processes are still being built and there’s plenty of room to grow.
⚙️ Tech Environment Proprietary product ( hardware + SaaS on Google Cloud ) Multidisciplinary teams:
Data, Firmware, Product, and Operations Agile methodologies
and a collaborative culture
What We Offer Permanent contract
within a stable, fast-growing international company. Exposure to
real operational and innovation challenges
in a integral environment. Hybrid/remote model
with occasional travel. Competitive salary
based on experience. An opportunity to
grow within a scaling company
and make a tangible impact from day one.