The Customer Efficiency and Intelligent Automation team in the Private Cloud Customer Center at SAP Enterprise Cloud Services (ECS) focuses on continuous enrichment of customer interactions through managing information channels and platforms, on-line environments, digital assets, governance and guidelines for customer engagement channels and communication approaches. The team coordinates and interfaces with internal SAP units to enhance and automate customer interactions and processes through AI, Machine Learning and lo-code/no-code Business Process Automation (e.g. workflows, RPA).
Identify potential automation initiatives, by using business process analytics and intelligence, and working together closely with other teams at ECS
Understand, analyze and design automation solutions using SAP iRPA and SAP Process Automation, the Microsoft Power Platform, and other tools
Building prototypes and conducting PoCs and feasibility studies into automation potential
Participate in demand prioritization and sprint planning,
Create Business Requirements Documents,
Create and maintain process models in e.g. SAP Signavio,
Create functional and technical design documentation,
Create and maintain testing documentation,
Configure and maintain automated processes in SAP iRPA, SAP Process Automation, the Microsoft Power Platform, and other tools
Execute deployment and performance testing,
Pro-actively monitor the execution of automated processes to identify and remediate exceptions, and update the related tools,
You will define, create and maintain end-to-end process models in Signavio, support business process mining, and determine flows and tool usage. A key responsibility is pro-actively monitoring execution of automated processes to identify and remediate exceptions, and update the related tools.
Max Characters 1250
Experience / Role Requirements
Min. 3-5 years hands-on experience with business process automation using e.g. Signavio, SAP Conversational AI, SAP iRPA, and the Microsoft Power Platform. Experience with Service NOW is a plus.
Good understanding of principles, such as business process mining, analysis, design and monitoring.
Proficient in creating detailed business requirements and process designs.
Excellent understanding of cloud architecture principles, such as Hyperscalers (AWS, Azure, GCP), networking, programming/scripting and security for automation solutions
Good knowledge of SAP product portfolio
Experience with stakeholder management, project management and customer communications
Strong communication and analytical skills
High ambition, drive and focus on results and execution
About HCLTech:
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.
We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you'll thrive in, then you're in the right place. Join us on our journey in advancing the technological world through innovation and creativity.
Why Us?
We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work.
We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.
We offer freedom and flexibility on the job, empowering our employees to make decisions.
We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities.
We offer the opportunity to work with colleagues across the globe.
We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.
If you have a valid disability certificate, Certificate of Disability in Force, please contact us.
Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.
HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.