Ph3Overview /h3pIsotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning. /ppAt Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting edge technology to adapt not only to the largest clients, but to be able to adapt to all companies in the sector. What we do is deeply connected to create a more sustainable world, and our team members are the most valuable asset and where our success as a company starts. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil and Chile) delivering expert knowledge, passion and commitment to support our clients in the achievement of a more sustainable world. /ph3The role /h3pWe are looking for a Head of Customer Success for our end-to-end solution (SaaS Renewables) /ph3Responsibilities /h3ullibLead and coordinate the Customer Success Managers team. /b /liliProvide strategic guidelines for developing and implementing the CSM role at Isotrol, as well as guiding and prioritising work within the CSM team. /liliFacilitate coordination with other areas of the company, such as sales, product and operations. /liliMonitor the status of accounts in relation to the risks and opportunities associated with each stage of the customer lifecycle: onboarding, adoption and extension. /liliDefine objectives and monitor success indicators for the area in order to define associated action plans. /li /ulh3Skills and experience /h3ulliBusiness knowledge (energy trading, energy management and energy generation) /liliExperience in team Management /liliProduct and market knowledge (scadas, cc, trading, ppc, ems) /liliFluent user of crm tools /liliProficiency in english /liliItalian is a nice to have /liliActive listening and customer oriented /liliEffective communication and assertiveness /liliEmotional intelligence and empathy /liliLeadership and proactivity /liliNegotiation skills /lilibBusiness oriented /b /li /ulh3Commitment to equality and recruitment /h3pHere at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background. /ppIf you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you. /p /p #J-18808-Ljbffr