To manage and grow existing client accounts in the European market by ensuring strong relationship management, account expansion, and revenue optimization for VAS products including Fintech solutions, PPOB services, and E-Wallet platforms.
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Key Responsibilities
* Manage and maintain relationships with existing clients and partners in the European region
* Act as the main point of contact for day-to-day account coordination and issue resolution
* Identify upselling and cross-selling opportunities across Fintech, PPOB, and E-Wallet products
* Coordinate with internal teams (Product, Tech, Operations, Finance, Legal) to ensure smooth service delivery
* Monitor account performance, usage, and revenue trends
* Support contract renewals, commercial discussions, and pricing alignment
* Prepare regular account reports, forecasts, and performance updates for management
* Ensure compliance with European regulations and client requirements
* Support onboarding and go-live process for new services within existing accounts
Requirements
Experience & Background
* Minimum 3–5 years experience as Account Manager, Key Account Manager, or Client Success
* Experience in Fintech, VAS, Digital Payments, PPOB, E-Wallet, or Telco-related services
* Proven experience managing B2B clients in European markets
* Strong understanding of contract management and client lifecycle
Skills & Competencies
* Excellent relationship management and communication skills
* Strong coordination and problem-solving capability
* Commercial awareness with ability to grow accounts and protect revenue xsgfvud
* Good analytical skills for account performance tracking
* Able to work independently in a cross-border, multicultural environment
Language & Communication
* Fluent English (mandatory)
* Additional European language (French, German, Spanish, or Italian) is a strong advantage
Other Requirements
* Willing to work with European time zones and occasional travel
* Detail-oriented with strong follow-up and documentation skills
* Comfortable working with CRM, reporting tools, and dashboards