Position:
Account Manager
Location:
Málaga, Spain
Employment type:
Full-time
Duties and Responsibilities:
Be the first contact point for customers, delivering a strong first impression and setting the foundation for long-term relationships.
Lead sales from lead to purchase;
be the main contact forcustomers, strategize, overcome objections, and negotiate successfully.
Engage with small and medium businesses across various industries to identify their needs and offer solutions with leading cloud technologies, primarily Microsoft cloud solutions.
Deliver a world-class customer engagement experience by obsessing over customer needs and feedback.
Secure customer wins for cloud solutions, maximizing upsell and cross-sell opportunities in collaboration with Solution Specialists and Partner Connection Managers.
Present competitive offerings tailored to customer needs, demonstrating value and envisioning future benefits with Microsoft technologies.
Convert prospects and qualified leads into opportunities and revenue by applying criteria like BANT.
Achieve and surpass targets for new revenue and sales pipeline;
forecast sales accurately;
contact approximately 200 leads monthly, creating around 30 opportunities;
maintain high activity levels (~60-90 activities/day).
Utilize social media, digital channels, video, chat, and demonstrations to reach and manage customers effectively.
Gather customer feedback and communicate it back to the business as part of the "Voice of Customer" initiative.
Requirements:
Native or fluent in Norwegian (C1 level) and proficient in English, both written and spoken.
High school diploma required;
BA/4-year degree preferred.
2-3+ years of sales experience with a proven success record;
at least 1 year in the IT industry and customer account management.
Familiarity with modern sales techniques, tools, and experience in retail sales, internships, or entrepreneurial programs.
Experience with Azure, Office 365, Dynamics 365, or similar solutions is preferred.
Microsoft Fundamentals certifications are preferred.
Self-starter with a track record of performance, independent work ability, and continuous improvement mindset.
Excellent interpersonal, oral, and written communication skills.
Ability to communicate via phone, email, video, and presentations effectively.
Basic knowledge of the IT industry and ability to learn about products and solutions quickly.
Motivated by achievement, goals, and strategic sales leadership.
Strong time management skills, integrity, and ability to work independently or under supervision.
Experience with Microsoft Office, Windows OS, and CRM systems like Dynamics 365 or Salesforce.
Passion for cloud technologies and innovation.
Benefits:
Competitive remuneration based on experience and performance.
Working hours from 9:
00 to 17:
30 Monday to Thursday, 9:
00 to 16:
30 on Friday.
Office located in Málaga.
Referral bonus program.
Paid training and career development opportunities.
Potential international mobility opportunities.
Dynamic, creative, and friendly team environment.
Tools and guidance to reach your full potential.
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