PAt SARIA Food Pharma, our activities are characterized by connected value chains, decades of shared market expertise and a unifying spirit of innovation to continuously develop our people and our products. /ppbr/ppbVan Hessen, Devro /bandb Bioiberica /b use animal raw materials to create their wide range of products, which are ubiquitous and universal, but anything but ordinary. With a complementary portfolio of casings for the sausage industry that includes natural and collagen-based casings, Devro and Van Hessen are leading product experts in their industry. The global life science company Bioiberica produces active ingredients for humans, animals and plants, from starting material it receives from Van Hessen. /ppbr/ppWe create the added layer of value with our products and services, improve the well-being of all by taking life science further and combine our attention to detail with the extraordinary, because it all matters. /ppbr/ppbAbout the role /b /ppAre you someone who loves solving problems, helping people, and keeping technology running smoothly? We’re looking for a proactive and customer‑focused bIT Service Specialist /b to join our team and provide first‑line support to colleagues across the business. /ppbr/ppIf you thrive in a fast‑paced, people‑first environment and enjoy resolving technical challenges, this could be the perfect opportunity for you. /ppbr/ppbResponsibilities /b /pulliRespond to IT support requests via the service portal, email, phone, or chat /liliDiagnose and resolve known technical issues, following structured troubleshooting for new ones /liliEscalate more complex issues to Line 2 or specialist teams with clear, accurate detail /liliMonitor your assigned tickets, ensuring timely updates and resolutions /liliMaintain accurate incident and request records /liliContribute to the IT knowledge base by documenting fixes, workarounds, and common issues /liliCommunicate clearly with users to deliver excellent customer service and manage expectations /liliSupport onboarding and offboarding processes (equipment setup, account creation, permissions management) /liliCollaborate with other IT teams on wider projects and service improvements /liliWork with IT Business Partners to help enhance service quality and improve NPS /li /ulpbr/ppbAbout you /b /pulliPrevious experience in an entry level technical support or service desk role /liliBasic knowledge of computer hardware, software, and networking /liliStrong communication skills, both written and verbal /liliSolid troubleshooting ability for basic to medium‑complexity issues /liliCertifications such as Microsoft 365 Administration or Cisco CCNA are a strong plus /liliProfessional/fluent level bEnglish and Spanish /b are essential /li /ulpbr/ppbDesirable /b /pulliITIL v4 Foundation qualification /liliExperience working in the Food Manufacturing or similar sector /li /ulpbr/ppbPlease note this is a Direct Search led by SARIA Food and Pharma. Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs. /b /ppbr/ppbEquality and diversity at SARIA Food and Pharma / Saria group of companies /b /ppWe value diversity and are committed to an inclusive working environment in which all employees are respected and supported regardless of gender, age, ethnic origin, religion, sexual orientation, disability, or social background. We expressly welcome applications from people with a wide range of perspectives and experiences. Our goal is to ensure equal opportunities and actively combat discrimination – both in the application process and in everyday working life. /p