At Empresa confidencial, we do something amazing every day. By protecting what matters most, we change lives for the better. We are the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. We integrate product development, design, sales, installation services and a 24/7 professional monitoring solution. We have a track record of continuous growth, as well as exciting plans to continue expanding, transforming, and leading the market into the future.
Our success depends on our people, and we invest in them every day. Working with Empresa confidencial is being part of an industry-leading, world-class company that has a strong entrepreneurial spirit.
About the role
We now have the opportunity for a IT Operations Technician to join our Technology Department. We are looking for a highly driven, talented and experienced developer.
The role will be based at our new, additional, technology site in Alicante, Spain. Backed by over 1,700 technologists worldwide based across our three key technology centres – our primary technology hub in Geneva (Switzerland), supported by Madrid (Spain), and Malmö (Sweden), and powered by one of Europe’s largest IoT platforms, we’re building something big, and we’re just getting started in Alicante.
The IT Operations team monitors and supports critical systems to ensure stability and minimize downtime. They handle alerts and incidents promptly, resolving issues whenever possible or escalating issues to the appropriate stakeholders, to restore services quickly and effectively. The team is essential for maintaining operational continuity and driving process improvements.
Your responsibilities will include:
- Monitor IT systems and alerting platforms (e.g., Opsgenie, Helix, Jira) to detect incidents and anomalies.
- Register and categorize incoming incidents according to d