Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.
Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
La siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto.
What will you do?
We are seeking a highly experienced Azure Service Engineer L2 to join our service operations team. This role is intended for senior professionals with deep expertise in troubleshooting complex online and distributed systems, combined with strong leadership and operational excellence capabilities.
As an L2 engineer, you will lead the resolution of critical incidents, drive root cause analysis at scale, and actively contribute to service reliability, automation, and strategic improvements. You will also play a key role in guiding L1 engineers while remaining hands-on when required.
The position requires on-call duties as part of a continuous operations model.
What will you do?
* Lead the resolution of complex and high-impact incidents in distributed and online service environments.
* Perform deep-dive diagnosis and advanced debugging of critical issues.
* Act as the escalation point for L1, providing technical guidance and leadership.
* Drive and oversee root cause analysis (RCA) and post-incident reviews across teams.
* Identify systemic issues and implement long-term solutions to improve service reliability.
* Design and develop automation solutions to optimize operational efficiency and reduce manual intervention. xohynlm
* Build dashboards to provide visibility into SLA performance, service health, and team workload
* Develop reports to provide insights on technology performance and recommend improvements
* Collaborate with engineering and product teams to influence service design and resilience
* Ensure compliance with data protection regulations.