Tedk is looking for a Zendesk Business Analyst to join our professional services team.
The ideal candidate is a team player who provides strategic business analysis services for and on behalf of redk. The focus of this positions is to work closely with stakeholders to gain in-depth understanding of customers’ business strategy, processes, services, roadmap and the context in which the business operates.
What we offer
We offer a competitive salary, an innovative flexible working approach, excellent opportunities for career progression and the chance to join a high performing, committed and energetic team at a truly exciting stage of our journey.
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About Us
redk is a technology solutions and consultancy company with presence in Spain and UK. We provide cutting-edge software and a range of innovative services for CRM, Help Desk and Marketing Automation. With over a decade of experience, redk has worked with hundreds of organisations to help overcome technical challenges and bring their strategic visions to life.
Our mission is simple: to turn our customers businesses into success stories.
We are looking for you if you...
* You have excellent written and spoken English and Spanish. Both languages are a must.
* Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
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* Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.
* Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure solutions provided meet the long-term business strategies.
* Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; identifying improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities
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* Prioritise activities with other team’s members in order to achieve team and company goals.
Knowledge and experience
* Bachelor’s Degree in appropriate field of study or equivalent work experience.
* A minimum of 2 years of experience in business analysis or a related field. (consultancy)
* Exceptional analytical and conceptual thinking skills.
* The ability to influence stakeholders and work closely with them to determine acceptable solutions.
* Excellent communication skills; able to explain difficult concepts to non-technical users.
* Excellent planning, organizational, and time management skills.
* Experience working in process implementation over Information Systems, in particular in CRM: Customer Service.
* Experience with technologies as Zendesk, Freshdesk, Kustomer.
* Must be able to learn, understand and apply new technologies.
* A good level of English would be a must. xpzdshu
* Spanish as first language.