A Gartner Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes.
Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
The Role
As a Senior Technical Support Engineer, you'll play a vital role in optimizing product performance and ensuring global customer success.
Your Key Responsibilities
* Provide technical support for Qlik's solutions
* Troubleshoot, diagnose, and debug customer issues
* Collaborate with development engineering team
* Deal with Severity 1 issues and escalated issues
* Partner with fellow Support team members to streamline problem-solving and optimize processes
* Share technical knowledge with team
* Foster customer success and satisfaction
About You
We're looking for a teammate with:
* Technical Expertise: 5+ years of experience in application support or a related IT role, showcasing technical problem-solving skills
* A hands-on, customer-centric approach with a problem-solving mindset
* Good understanding of communication protocols and software, APIs, Active Directory, Powershell scripting, Mashup, and Iframe
* Knowledge of Qlik scripting is an advantage
* Database Knowledge: Working familiarity with SQL/Oracle/MySQL/PostgreSQL/SAP Databases, data modelling, and relational data structures
* Experience on SaaS environments and cloud-based technologies (Azure, VMware, AWS, ...)
* Operating Systems: Windows 11, Windows Server 2016, 2019, 2022
* Working knowledge of On-premises environments
* System Analysis: Ability to analyze system, network, and application log files, as well as system performance metrics for troubleshooting
* Good knowledge of networking protocols and network troubleshooting
* Fluent in English. Any other language would be a plus
What We Offer
* Genuine career progression pathways and mentoring programs
* Culture of innovation, technology, collaboration, and openness
* Flexible, diverse, and international work environment