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Why Kenes:At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well‑being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.
Job Summary:The Director of Business Operations will play a critical role within the Kenes’ PCO Business Unit. The Director will oversee two major supporting departments: Registration and Exhibitions, while leading cross‑unit and cross‑department projects to ensure operational excellence. The ideal candidate will demonstrate exceptional leadership, communication, and problem‑solving skills, ensuring the alignment of departmental objectives with the company’s strategic goals.
Operational Excellence
Drive cross‑functional projects that enhance operational efficiency and effectiveness across the business unit.
Analyze operational performance data and key metrics, providing insights and recommendations for continuous improvement.
Collaborate with key stakeholders across the organization to ensure alignment and support for departmental initiatives.
Improve customer service and support through implementation of new techniques and technologies.
Departments Leadership
Provide strategic oversight of the entire registration process.
Manage and mentor the Registration and Exhibition department global managers, ensuring their teams meet project objectives and performance standards.
Establish and maintain clear strategic goals and objectives for the departments in alignment with the company’s vision. Foster a collaborative environment and promote professional growth within both departments.
Develop strategies to enhance customer experience.
Ensure efficient workflows and processes are in place for seamless operations in registration and exhibition planning.
Maximize all stakeholder’s profit.
Actively engage in problem‑solving to implement necessary adjustments for achieving results.
Constant awareness of innovation and technology tools to stay up to date while ensuring efficiency.
Requirements & Experience:
Minimum of 5 years’ experience in a customer service, event management, or operations management role.
Proven experience managing global teams, with an international work environment considered an advantage.
Demonstrated experience in leading and developing relevant technological tools to enhance operations and customer experience.
Excellent verbal and written communication skills in English.
What we offer
Real opportunities for professional development in a leading international company
Friendly team culture that promotes initial and continual professional education and team collaboration
Hybrid model & Flexible working hours
Extra remote working days / weeks
Flexible remuneration: food, transportation, daycare
Easy access by public transport (really close by a metro stop)
Regular team events
Refer a friend program
In case you are interested in this position, please submit your CV in English.Only short‑listed candidates will be contacted.All documents will be treated with the strictest confidentiality!
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