Service Manager for operations Order to Cash
We are looking for an experienced Service Manager – Order to Cash to support global operations and ensure service stability across SAP and non-SAP environments.
Key Responsibilities
- Manage daily escalations of production issues on a global scale
- Represent OTC interests in projects, ensuring visibility and proper resource allocation
- Stakeholder management for critical projects, incidents, and operational topics
- Oversee day-to-day operations of 4 internal global resources and 3–4 external resources
- Lead regular calls with Global Process Owners and Global Process Leads for approvals and alignment
- Collaborate with Service Managers across other services (ITF, RTR, etc.) to maintain operational stability
- Manage priority small-scale projects to ensure timely and accurate delivery when required
Requirements
- Fluency in English (mandatory)
- Proven Project Management experience
- Experience leading international teams
- Excellent stakeholder management and communication skills across all levels
- Strong SAP SD experience (ECC required, S/4HANA is a plus)
- SAP ITF experience is a plus
- 15+ years of total SAP experience
If this sounds like you, apply now!