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Business Analyst / Project Manager (Pharmaceutical sector), Huelva Location:
Huelva, Spain
Job Category:
Other
EU work permit required:
Yes
Job Reference:
Job Views:
1
Posted:
Expiry Date:
Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.
Responsibilities:
* Optimize service operations processes and supporting systems to reduce workload, enhance reporting and forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and delivery teams to gather requirements and ensure project objectives are met as a business analyst.
* Manage operational tasks for the Service Ops Platforms.
* Support daily operations of the Service Ops Platforms.
* Assist in onboarding and training for Production Partners.
Experience:
* Experience in Project Management and Business Analysis roles within the IT sector.
* Experience with service operations, process mapping, and requirements gathering in a global, customer-centric environment.
* Proficiency with service operation tools such as JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule promoting work-life balance.
* Training and certifications from our main partners.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to social responsibility through "OMEGA in action" initiatives.
About us:
We are a global digital company focused on accelerating business experiences through technology and data, especially in Customer Omnichannel Experiences across various sectors including Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. We are a top Salesforce partner in Europe with over 530 employees from 24 nationalities, committed to innovation, knowledge, and team well-being. Our values include talent, flexibility, commitment, and innovation, which guide everything we do.
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