About Optibus :
Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 350+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike.
About the position :
We are looking for an Implementation Engineer to join our global Customer Success team! Based in Madrid, this person will play a key role in onboarding new clients and supporting them in achieving their desired value from the Optibus platform and products. Operating within a global team but alongside regionally-focused Implementation Engineers, Customer Success Managers, and Project Managers, this person will report to the local Head of Implementation, ensuring our local portfolio of clients reaches the initial value they seek and training them on the Optibus suite of products.
Responsibilities :
* Relationship building :
This person will act as a trusted advisor regarding the usage of Optibus products, building strong relationships with clients, users, and internal decision-makers to ensure client satisfaction and success.
* Client Mapping :
Understanding and managing clients’ organizational structures to meet mutual goals on time, mitigate risks, and address issues.
* Project Management :
Collaborating with the PMO to ensure the implementation cycle is followed effectively and within scope.
* Voice of the Customer :
Acting as an ambassador for Optibus within client organizations and collecting feedback to inform strategic decisions, managing escalations with technical teams.
* Preference Gathering and Configuration :
Working closely with clients and internal teams to define requirements and translate them into platform configurations.
Requirements :
* Please submit your CV in English for consideration.
* Proven experience and success in client-facing roles within SaaS, ideally in vertical markets, with B2B and/or B2G experience.
* Strong relationship-building skills with technical and non-technical teams.
* Experience managing time-based projects and prioritization skills.
* Excellent verbal and written communication skills in English and Spanish;
knowledge of German, Portuguese, or Italian is a plus.
* Adaptability in fast-paced startup or scale-up environments.
* Nice to have:
experience in transit, public transportation, CAD/AVL, and/or ITS.
Optibus is proud to be an equal opportunity employer, committed to diversity and inclusion. We provide an accessible interview process and reasonable accommodations for all candidates.
Interview process :
* Initial screening with Talent Acquisition
* Manager interview with Team Lead
* CS Leader interview with Head of Implementation
* Panel presentation with Team Lead, Head of Implementation, and Global Director of Implementation
* HR call
* References check
* Offer
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