About Miravia Miravia is an innovative e-commerce platform, part of the Alibaba Group, that connects buyers and sellers effortlessly. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.
About the Role We are looking for a data-driven Customer‐Facing Product Operations Manager to drive the performance and user experience of key customer‐facing products, including search functionality, product detail pages (PDP), and customer service tools. You will play a central role in optimizing our digital platform by translating user insights into actionable improvements, ensuring seamless product launches, and supporting strategic decision‐making through analytics.
Key Responsibilities Manage and optimize customer‐facing product features based on the product team's strategy, with a focus on search, PDP, and customer journey tools.
Partner with cross‐functional teams to identify user needs, analyze behavioral data, and implement UX improvements that boost engagement and conversion.
Lead end‐to‐end product launch plans — from planning to execution — ensuring timely delivery and alignment with business goals.
Serve as a bridge between users and the product team: collect feedback, uncover pain points, and translate insights into prioritized enhancements.
Monitor product performance using KPIs, conduct A/B tests, and deliver data‐backed recommendations to improve key metrics.
Prepare regular reports for stakeholders, highlighting trends, risks, and opportunities for optimization.
Requirements Bachelor's degree in Business, Marketing, or a related field; focus on digital products or e‐commerce is preferred.
Minimum of 3 years of experience in product operations, ideally within a tech‐driven or e‐commerce environment.
Strong analytical mindset — proficiency in SQL is required, with the ability to extract, interpret, and visualize data to guide strategy.
Fluent in English (written and spoken); Mandarin/Chinese language skills are a valuable plus.
Proven ability to manage multiple priorities in a dynamic setting, with strong time management and organizational skills.
Excellent communication and collaboration skills — able to work effectively with diverse teams and stakeholders.
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