ServiceNow CMDB Specialist
Summary
Location:
Barcelona (Hybrid)
Day Rate:
Negotiable
Duration:
6 Months
Availability:
ASAP
About the Client
My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel.
About the Role
The mission of this role is to rebuild the CMDB from the ground up by defining a solid data model, governance, and structure, and establishing accurate, maintainable service maps that support incident management, change impact analysis, and overall operational effectiveness.
The role also supports the development and maintenance of foundational CMDB governance documentation
Key Duties:
CMDB Product Onboarding
• Lead end-to-end onboarding of products into the CMDB.
• Identify and document required CIs, including shared infrastructure.
• Capture correct CI classification, ownership, and lifecycle information.
Service Mapping
• Build and maintain logical and physical service maps for onboarded products.
• Map dependencies between CIs across applications, middleware, compute, network, cloud, etc.
• Validate maps reflect production reality and support impact/root-cause analysis.
Data Quality & Validation
• Validate CI attributes completeness and accuracy.
• Identify gaps, duplicates, or incorrect relationships and coordinate remediation with data owners. • Ensure mandatory attributes are completed before onboarding into production.
• Apply defined data-quality checks and escalate unclear rules.
Event & Monitoring Correlation
• Ensure mapped CIs are usable by monitoring and event correlation tools.
• Work with monitoring teams to align CI modeling with events, alerts, and correlation needs.
• Contribute to improving alert quality and dependency accuracy.
Collaboration & Execution Support
• Produce the foundational CMDB governance documentation (technical standards, modeling rules, data requirements) and provide