Your Mission
As
Head of Customer Success & Support for Spain, you will be at the heart of Silae's growth journey, driving excellence in customer experience and operational integration following the acquisition of two companies (Summar & Denario).
Your mission:
to
unify, empower, and elevate
our Spanish Customer Success teams, ensuring that we not only meet but exceed expectations in this critical market.
You will:
Lead and inspire a team of 20+ professionals, fostering a highperformance culture rooted in collaboration, accountability, and innovationDesign and implement the ideal organizational structure for the postacquisition Spanish operation, ensuring seamless integration and clarity of rolesMerge and unify two distinct teams into one cohesive, motivated, and results-driven unitIdentify and activate key efficiency levers to accelerate time-to-value and boost team productivityEvaluate, strengthen, and scale operational processes to ensure full team ownership and maximum efficiencyAnalyse current and future customer needs, ensuring our services and solutions remain ahead of the curveStreamline onboarding journeys, designing scalable and efficient paths to accelerate customer adoption and satisfactionDrive strategic initiatives aligned with Silae's long-term vision for SpainFoster strong cross-functional alignment with key departments:
Product:
Drive roadmap alignment through customer feedbackSales:
Ensure seamless collaboration on renewals, upsell, and client healthHR:
Partner on talent acquisition and team developmentFinance:
Support robust reporting and operational planningBuild strategic external partnerships to enhance and expand the Silae Spain ecosystem
Requirements
What We're Looking For
Proven Leadership:
8+ years in Customer Success management, including at least 4 years leading teams in high-growth tech or SaaS environmentsStrategic & Analytical Mindset:
Demonstrated success in designing and executing strategic plans, identifying core business challenges, and implementing scalable solutionsIndustry Knowledge:
Experience in Fintech is highly valued;
payroll management expertise is a strong plusGrowth Orientation:
A track record of launching and scaling initiatives that drive customer satisfaction, retention, and revenue growthProblem Solving Excellence:
Ability to identify bottlenecks across the customer journey and implement impactful solutionsInfluence & Gravitas:
Skilled in leading cross-functional teams and engaging with senior stakeholdersStrategic Execution:
Comfortable navigating from big-picture vision to hands-on implementation, using both qualitative insights and data analytics to inform decisionsProcess & Automation Expertise:
Experience in process re-engineering and automation to drive efficiency and improve user experienceProduct Collaboration:
Ability to surface product improvement opportunities and drive implementation in line with customer and business prioritiesChange Leadership:
Deep experience driving organizational change, aligning stakeholders, and navigating complexity with confidenceTeam-First Mentality:
A collaborative leader with genuine enthusiasm, strong interpersonal skills, and a drive to elevate those around youScale-Up Experience:
Experience operating in fast-paced, rapidly scaling SaaS or Fintech environments is a strong advantageLanguages:
English or French is a plus
Benefits
What we offer:
Compensation:
Competitive salary (Fix + Variable)
????Health:
Medical insurance
️ Meals & travels:
your daily expenses when traveling to our local and international offices will be covered
Build the future of Silae Spain:
This is a Key Role for Silae Spain following the recent acquisitions,
you will be at the heart of decisions that will shape the future of the company itself
Career Development :
Our ambition for the coming years implicates a drastic growth in every single aspect of this role responsibilities and resources allocated
Remote Work:
enjoy
2 days
of remote work per week to optimize your focus and efficiency#J-18808-Ljbffr