Salary : According to experience.
We are looking for :
Currently seeking a proactive, resourceful individual with an interest in growth, following processes, taking risks, accepting responsibilities, and joining our user support team. The candidate should have :
* High proficiency in English and German, both spoken and written.
* Clear communication skills in both languages.
* Basic computer skills.
* Ability to learn and teach software functionalities to users.
* Experience in client interaction via phone and electronic communication.
* Residency in Cantabria or willingness to relocate to Santander.
Responsibilities :
* Assist users in English and German regarding software usage via phone or email.
* Manage calls and emails, record and resolve incidents, inquiries, and requests.
* Draft and translate documents.
* Provide basic training to users on software.
* Plan and organize activities for the department.
* Create help guides, tutorials, and update the website with training materials.
Essential Requirements :
* Proficiency in English and German, both spoken and written, at 100% level.
* Clear communication skills in both languages.
* Basic computer knowledge with quick learning ability.
* High resolution capacity and proactive attitude, eager to take on challenges and grow within the company.
Valuable but not mandatory :
* Knowledge of Portuguese and / or French.
* Experience in the horeca sector at an administrative level.
* Knowledge of procurement, sales, and invoicing processes.
We offer :
* Company-sponsored training.
* Full-time contract.
* Salary based on candidate’s experience.
* Immediate incorporation into the Quality & Support department.
* Opportunities for growth.
* Good working environment.
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