As a Senior Consultant in Customer Identity & Access Management (CIAM), you will play a strategic and technical leadership role in shaping digital customer experience. Positioned within our CIAM Product Line, you will be responsible for guiding the end-to-end architecture, implementation, and evolution of enterprise-scale identity solutions, with a particular focus on SAP Customer Data Cloud (SAP CDC). This role is ideal for a self-driven expert who thrives at the intersection of technology, business, and user experience—bringing consultative insight, innovation, and governance to a highly visible area of our digital transformation. Key Responsibilities: • Architect and lead the implementation of secure,
scalable CIAM solutions using SAP CDC, aligned with enterprise digital strategy • Serve as a consultative partner to business and technology teams, translating business needs into secure, user-friendly identity experiences. • Drive the strategic integration of CIAM with digital platforms and applications, ensuring interoperability and performance across ecosystems. • Champion compliance and data privacy by designing solutions that meet global regulatory standards (GDPR, CCPA, etc.) and internal governance requirements. • Provide technical leadership and mentoring to developers and platform engineers, fostering a high-performing and knowledge-sharing team culture. • Oversee CIAM operations and continuous improvement, ensuring system reliability, security posture, and proactive incident resolution. • Engage in cross-functional program planning, contributing to timelines, resource strategies, and stakeholder alignment in an agile delivery environment. • Stay ahead of emerging technologies and trends in CIAM, identity protocols,
and cybersecurity—proactively proposing enhancements to future-proof the platform. Your Profile: • 6+ years of experience in identity and access management, with a strong track record in delivering customer-centric solutions. • Deep hands-on expertise with SAP Customer Data Cloud (Gigya) and associated CIAM capabilities. • Strong understanding of identity standards and protocols such as SAML, OAuth 2.0, OpenID Connect, and their secure implementation. • Experience designing and managing privacy-first architectures, with knowledge of GDPR, CCPA, and industry data protection frameworks. • Backend experience with platforms such as Java, .NET, PHP, and front-end skills using JavaScript, HTML/CSS, REST APIs. • Proven ability to lead technical initiatives, influence architectural decisions, and collaborate effectively with both technical and business teams.
• Professional certifications (SAP CDC, CIAM, CISSP, CISM, ITIL, etc.) are advantageous. • Excellent communication and stakeholder engagement skills—able to convey complex ideas in a clear and actionable way. • Agile working experience (Scrum, SAFe, etc.) and a mindset of continuous learning and adaptability.
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