Overview At NEXTracker we are looking for a Network Engineer as part of the Technical Service team to provide comprehensive technical support to NEXTracker's European customers. The selected person's main chores will be to satisfactorily ensure the communication, connectivity and cyber-security of our customers\' power plants with Nextracker\'s secure data centers.
The selected person has a customer-oriented mindset with at least three years of experience in a similar role and a proactive attitude to help NEXTracker's existing fleet and rapid expansion.
Responsibilities The network communications specialist will play an essential role within the Technical Support team on Nextracker asset management.
Its core responsibilities will be:
Supporting the remote installation, commissioning, and monitoring of the world\'s largest installed base of single-axis solar panel trackers.
Serve our new and existing customers to establish remote data feeds from the customer's power plants to Nextracker\'s secure data centers.
Work with Engineering and IT specialists to design connection solutions and facilitate the secure use of these systems to:
Configure and maintain network communication between Nextracker and our global customer(s) in a cyber-secure manner
Configure and customize networking equipment with customer-specific and Nextracker information
Configure and ensure adequate function of Nextracker\'s data hubs
Troubleshoot connectivity issues in a timely manner
Provide follow-up and technical support to customers using the Nextracker ticketing system
Software configuration and deployment of the proprietary monitoring tool
Own the firmware versions, releases, deployment and interaction with the development team
As part of the Technical Service team, other responsibilities will include solving assigned issues, providing best-in-class support to our customers including remote assistance, troubleshooting, firmware updates, training, and warranty claims resolution, among others.
Qualifications Bachelor\'s degree in Network and Telecommunications Engineering, Computer Engineering, Systems Analysis, or Information Systems.
CCNA or Network+ certification
More than 3 years of experience in building and maintaining computer networks, including:
Configuration and troubleshooting of TCP/IP networks, Firewalls, and VPN Tunnels.
Knowledge of ACL configuration and how to validate ports and services affecting communication between endpoints
Awareness of network security concepts and practices (Cybersecurity)
Knowledge of Modbus & OPC Protocol
Customer-oriented experience
Excellent verbal and written communication skills
Experience with Windows, Linux (bash and command line interface), and OS
Familiarity with computer hardware and BIOS
Experience using Wireshark to capture packets and validate traffic flows
Experience with Microsoft Office products
Some travel may be required
Fluent in English and Spanish. Other European languages are a plus
Why Join Us? At Nextracker, you will contribute to advancing renewable energy on a global scale.
Work in a dynamic, innovative, and supportive environment.
Collaborate with leading experts in solar and network technologies.
Grow professionally through continuous learning and development.
Employment details Seniority level: Not Applicable
Employment type: Full-time
Job function: Engineering and Information Technology
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