Everything you are looking for and more 📦
As a Customer Care Contact Center Agent, you will be the main point of contact for private customers and senders, ensuring an excellent customer experience at every interaction. You will manage enquiries, complaints and after-sales requests, acting as a key voice of the customer and contributing to continuous service improvement across the organisation.
What responsibilities and objectives will you have?
- Provide high-quality customer support via phone and email.
- Manage and resolve customer complaints efficiently and empathetically.
- Give accurate information regarding shipment tracking and logistics status.
- Handle after-sales requests received through digital channels.
- Collect, analyse and categorise customer complaints to identify recurring issues.
- Share insights and recurrent incidents with other internal departments.
- Manage and respond to customer reviews on platforms such as Trustpilot.
- Contribute to the achievement of Customer Care team objectives.
Well, what will the requirements be?
- At least 2 years of experience in a similar customer service and contact center role.
- Strong customer-oriented mindset with excellent listening skills.
- Clear and professional communication style, especially over the phone.
- Experience in complaint and conflict management.
- Ability to analyze information, prioritize tasks and manage call waiting times.
- Organized, proactive and solution-focused profile.
- Team player with good collaboration skills.
- Good command of Excel.
- English proficiency required to attend calls.
- Higher vocational training or a degree (Business Administration or similar is a plus, not mandatory).
What do we offer?
- Language platform
- Wellbeing programme
- Flexible working hours
- Online platform for lifelong learning
- Competitive salary
- Adaptable remuneration services can be contracted
Why join us?
Role
At InPost, you will play a key role in shaping how millions of customers interact with last-mile delivery solutions. You will work in a fast-growing, innovative environment where your contributions directly support the company’s expansion and market presence. Our culture is built around five key behaviours:
- 10X Attitude - We aim high and go the extra mile.
- Passionate About Customers - We put customers at the center of everything we do.
- Go Go Go - We act with speed and determination.
- Dare to Disrupt - We challenge the status quo and look for better ways to do things.
- One Goal One Team - We collaborate and win together.
Inclusive Culture
At InPost, we are committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and believe that different perspectives strengthen our teams and drive better results.