Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Position
Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment.
Responsibilities
- Make outbound and receive inbound calls in a professional and courteous manner
- Educate customers on products and services, identifying upsell opportunities
- Understand customer needs and recommend tailored solutions
- Use internal systems to manage accounts and process orders accurately
- Research and resolve customer issues, coordinating with other departments as needed
- Follow scripts, policies, and procedures to ensure consistency and compliance
- Maintain accurate records and safeguard customer information
- Escalate complex issues to supervisors or appropriate teams
- Stay current with training, updates, and system changes
- Meet attendance, punctuality, and performance expectations
Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Strong problem-solving and conflict resolution skills
- Customer-focused, empathetic, and solution-oriented
- Ability to multitask and manage time effectively
- Comfortable in a fast-paced, evolving environment
- Team player with strong interpersonal skills
Conditions of Employment
- All MCI Locations — Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation and Benefits
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- HMO Coverage plus a dependent
- Rank & File: ₱100,000 coverage
- Supervisors/Managers: ₱120,000 coverage
- Dental Coverage
- In-house dental assistance worth ₱5,000
- Free meal during training
- Career growth and learning
- Allowances for rice, clothing, laundry and meals
- Performance and loyalty bonuses
- Frequent disinfection, fogging of workplace
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off-site events
- Sharpen your social skills while meeting awesome people
- Plus, more in-office rewards, raffles, recognition gifts, and treats!
Additional Details
At MCI, your contributions are recognized and growth is encouraged. The company may revise this job description at any time. This description is not a contract of employment and may be amended or terminated at the discretion of the employer.
About MCI
MCI helps customers take on their CX and DX challenges differently, delivering industry-leading solutions across CX, DX, BPO, staff augmentation, contact center customer services, IT services, and related offerings. MCI employs 10,000+ individuals with 150+ client partners across North America and beyond. MCI is the holding company for a diverse lineup of tech-enabled business services, and operates brands including MCI BPO, MCI BPOaaS, MarketForce, GravisApps, and others.
Disclaimer
The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this description at any time.
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