Mercier Consultancy MD is excited to offer a fantastic opportunity for a Dutch Reservations Agent to work closely with Trivago in vibrant Athens, Greece. This role includes paid relocation, allowing you to immerse yourself in a dynamic work environment while providing outstanding service to Dutch-speaking clients. You will assist customers with their hotel bookings, ensuring seamless communication and high customer satisfaction.
Key Responsibilities
* Manage hotel reservations for Dutch-speaking clients via phone, email, and chat using the Trivago platform
* Provide accurate information about hotels, pricing, amenities, and special offers to support clients' booking decisions
* Confirm booking details promptly and ensure smooth transaction processes
* Handle customer questions and resolve any booking-related issues professionally and efficiently
* Maintain comprehensive records of bookings and client interactions in CRM systems
* Keep up-to-date with industry trends, hotel inventory, and Trivago updates to deliver optimal customer experience
Requirements
* Fluent in Dutch (written and spoken); proficiency in English is an advantage
* Prior experience in hotel reservations, customer service, or working with Trivago or similar platforms is preferred
* Strong enthusiasm for travel and knowledge of the hospitality sector
* Excellent communication and problem-solving skills focused on customer satisfaction
* Proficiency with CRM systems and standard office software
* Self-driven, organized, and able to work independently in a fast-paced environment
* Willingness to relocate to Athens, Greece, with full paid relocation support provided
Benefits
* Competitive Monthly
* Fully Paid Relocation Package
* Monthly Performance BonusFully Paid Training
* Health Insurance
* 2 Extra Salaries Per Year
* And Much More..
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