We're looking for a Technical Account Manager to play a crucial role in helping our customers achieve success. You'll leverage Rossum's state-of-the-art AI and intuitive UI to eliminate unnecessary paperwork and streamline workflows, working closely with customers to understand their unique needs and guide them through any technical challenges.
The Role
* Being the customers' main technical contact throughout their contract.
* Project managing more complex customer projects involving multiple parties with different skill sets and needs.
* Cooperating with members of the Customer Experience and Sales organizations to deliver an exceptional customer experience.
* Consulting with the Rossum product team on continuous improvement of the platform and advocating for customer views.
* Configuring customer accounts to enhance user experience, leveraging tools like the Calculations extension.
* Performing basic scripting in Python to support customer solutions.
Our team values great communication, technical solutioning, and understanding customer needs and pain points. In this role, you'll contribute to Rossum's mission by ensuring our clients successfully leverage our AI to eliminate paperwork and increase efficiency.
Key Responsibilities
* Understanding customers' technical and business needs.
* Collaborating with Customer Experience and Sales teams for seamless delivery.
* Acting as a customer advocate within the Rossum product team.
* Gaining insight into how various companies undergo back-office transformation.
Qualifications
* Enjoy working with customers, exceeding expectations, and identifying needs.
* Ability to deliver clear presentations about account vision and plans.
* Problem-solving skills with a technical background.
* Experience with SaaS products, APIs, integrations, and customization.
What We Offer
* Work with passionate, self-driven colleagues.
* Insight into back-office transformation across industries.
* Competitive salary split and stock options.
* Diverse team environment (35+ nationalities).
* High-end tech equipment, flexible work arrangements, and benefits.
This job posting is active and not expired.
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