About DCD brThe world depends on digital infrastructure. We empower the people who invest, plan, design, build, and operate it to make better decisions in a fast moving and complex environment. To achieve this, we collaborate with and connect the most important stakeholders in the global technology and services supply chain, curating and creating always-on content, learning and events that support the mission-critical workforce. brWe have been publishing content, L D programs and running events exclusively for the data center industry since 1998. As such, we are a trusted source of information for industry insiders across the world. Our web traffic is over 15,000,000 each year and we engage an active database of 300,000+ professionals across the digital infrastructure ecosystem. brWe help organisations who want to influence this market build highly targeted, underwritten, multichannel marketing campaigns that are aligned to modern B2 B tech-buyer journeys. They deliver attributable pipeline and revenue impact that our sales intelligence platform reports in real-time. brAbout DCD Connect brDCD Connect is DCD's live event series with events in London, New York, Bali, Dubai, India and Virginia, plus Madrid, Cancun and Sao Paulo. This portfolio of events is set to generate over £16 million revenue in 2025. brDCD Connect events bring together the most senior level decision makers from across the region's data center design and construction supply chain, for 2 days of debates, workshops, panels, interviews, demos and 1-2-1 introductions to support technology and partner discovery and day-to-day best-practice. brIn addition to our industry-leading content, we host a variety of networking and relationship building opportunities, so that buyers can connect with the industry's tech innovators in a 5-star setting, (think exclusive hosted lunches, networking cafes, open bars and wine-tasting experiences, industry nights) to reinforce existing relationships and build new ones. brAs DCD deliver industry-leading events which attract considerable sponsorship revenue, we therefore work to design commercial, content-rich conferences and networking experiences whose content, format and quality is such that: brAttendees take away cutting-edge, insightful regional content from key industry thought leaders brSponsors gain access to large, senior and diverse audiences of qualified buyers and purchase influencers, offering a solid, measurable return on investment for our customers brSponsors have a platform to set out their thought leadership credential and thereby influence the purchase decisions of prospective customers brDCD stands out from the competition and creates events which are so compelling that delegates and sponsors come to regard them as truly essential About the opportunity: brReporting into the Head of Operations, the Event Operations Manager is a hands-on role responsible for the end-to-end planning and delivery of DCD's live events across LATAM. The role owns all event operations and logistics, ensuring a high-quality experience for delegates, sponsors, and stakeholders before, during, and after each assigned event. brYou will deliver seamless event execution across all operational elements, including venue and exhibition/conference management, AV and production, signage, security, stakeholder coordination, and overall customer experience. This is a delivery-focused role suited to a solutions-driven events professional who thrives in fast-paced environments. brWorking closely with the Head of Operations, internal teams, and external partners, you will manage all technical and logistical aspects of event delivery, bringing both operational rigour and creativity to deliver engaging, experiential events with the visitor journey at the heart of every decision. brThe role spans the full event lifecycle, from pre-event planning through to on-site delivery and post-event review, contributing directly to the success and continuous improvement of DCD's events portfolio. brKey responsibilities brEvent Planning Operational Delivery brLead and deliver the end-to-end operational planning and execution of events from concept through to post-event close-down. brBuild and manage detailed event plans, timelines, production schedules, budgets, floorplans, and run-of-show documents. brEnsure all operational elements align with event objectives, brand standards, and the overall attendee experience. brTake full ownership of the operational delivery of assigned events, acting as the primary executor as well as the decision-maker brProvide hands-on operational support to the wider ops team, flexing across projects and event cycles when needed. Cross-Functional Working brWork closely with Sales, Client Relations, Content and Marketing to align operational plans with commercial and content objectives. brTranslate internal requirements into clear operational actions, ensuring sponsor and partner deliverables are accurately briefed and delivered. brMaintain regular communication with internal stakeholders to keep teams informed of plans, changes, and key milestones. Logistics, Venues Supplier Management brPlan, coordinate, and deliver all logistical elements including venues, AV, production, staging, catering, staffing, registration, signage, transport, internet, security, and health safety. brSource, brief, appoint, and manage suppliers and contractors, handling the full RFP, briefing, negotiation, and contracting process in collaboration with the Head of Operations. brAct as the main point of contact for venues and suppliers, managing access times, technical constraints, local regulations, and operational logistics. brCreate detailed operational briefs for all suppliers, clearly outlining scope, deliverables, timings, and technical requirements. brBuild and manage production schedules and on-site plans, ensuring all milestones are met. Budgeting Financial Control brOwn event budgets end-to-end, including forecasting, cost control, approvals, and reconciliation. brTrack all spend against budget and ensure costs are approved, accurately forecasted, and reported. brWork closely with finance teams to process supplier invoices, payments, and contractual commitments. brIdentify cost efficiencies while maintaining quality and delegate experience. Branding, Signage Show Features brPlan and deliver event branding, signage, sponsor visibility, and show features, ensuring consistency with brand guidelines. brCoordinate production and installation of signage and on-site features with suppliers and internal teams. brEnsure sponsor deliverables and branded assets are positioned and executed correctly on site. Delegate, Sponsor Client Experience brOwn the on-site experience, ensuring a high standard of delivery for delegates, sponsors, and clients from registration through to live event days. brAct as an escalation point for delegate, sponsor, or client queries before and during events. brWork with internal teams to deliver engaging networking areas, ancillary events, and attendee touchpoints. Risk Management, Compliance Health Safety brIdentify potential operational risks and develop and implement contingency plans. brEnsure compliance with all health, safety, legal, and venue requirements, including RAMS, insurance, permits, and local regulations. brMaintain oversight of safety, sustainability, and governance best practices on site. On-Site Management Problem Solving brLead on-site build, live delivery, and breakdown, acting as the senior operational point of contact. brManage and coordinate suppliers, contractors and internal teams on site. brAnticipate issues and troubleshoot operational challenges in real time, remaining calm and solutions-focused under pressure. brEnsure all event elements are delivered to specification, on schedule, and to a high standard. Post-Event Continuous Improvement brOversee event close-down, final supplier payments, and evaluations. brLead operational post-event debriefs and reviews, capturing learnings and identifying improvements. brContribute to the development of operational processes, templates, and best practices for future events. What you will bring: brSkills, Experience Attributes brFluent in English, Spanish and Portuguese brProven experience in event operations, ideally within exhibitions, confex-style events, or large-scale conferences (typically 3-5 years in a similar role) brStrong organisational, administrative, and prioritisation skills, with excellent attention to detail brAbility to manage multiple workstreams, work to tight deadlines, and remain calm and professional under pressure during live events brPragmatic and solutions-focused, with strong problem-solving skills and the ability to think creatively when challenges arise brStrong written and verbal communication skills, with a professional, service-oriented, and collaborative approach brConfident team player, comfortable working across departments and with senior internal and external stakeholders brSelf-motivated, accountable, and able to work independently while contributing positively to team delivery brExperience working with budgets, suppliers, and operational documentation, including floor plans and stand drawings brFlexible and adaptable, with a willingness to adjust working hours during peak delivery periods brProficient in Microsoft Office and G Suite (e.g. Excel, Google Sheets) Special Requirements brWillingness and ability to travel domestically and internationally to support DCD events, including Europe, Mexico and Brasil brFlexibility to work outside standard office hours, including evenings and weekends, in line with event schedules and time zones brAttendance at events is a mandatory requirement due to the onsite nature of the role What we offer: brHybrid working scheme (3 days in the office) br22 days holiday entitlement, long service leave, and birthday off brPaid sick leave brAccess to a health insurance brEarly Friday finishes in summer brVolunteering Day brAccess to life insurance brFresh fruit and snacks in the office brRegular socials and celebrations