About us
Based in Parma, Italy, Chiesi is an international research-focused pharmaceutical and healthcare group with 90 years’ experience, operating in 31 countries with more than 7,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group researches, develops and markets innovative drugs in its main therapeutic areas :
We are proud to have been awarded with B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes a transparent and ethical behaviour at all levels.
We believe that the success of Chiesi is built and shaped by our people and our strong set of shared Values and Behaviours. Our people make a critical difference to our success, which is why it is vital that we attract and retain the right talent who will continue to enrich our culture by living and breathing our values and behaviours.
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a general family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities.
Purpose
Objectives of the position
Technically ensure an optimal and efficient supply chain that meets the company’s needs, from demand planning to final delivery to the customer, optimizing costs and ensuring the satisfaction of both internal and external customers.
As a manager, enhance the contribution of each team member at an individual level.
As a manager, create the climate and dynamics necessary to grow the team, promoting a culture of continuous improvement.
People Managed: The Logistics / Operations team (3 people), the Customer Service team (5 people, with one supervisor), and Demand Planning (1 person).
Main Responsibilities
LOGISTICS / OPERATIONS
Ensure the proper functioning of operations to guarantee product availability.
Report to Corporate on KPIs defined globally by the company.
Responsible for the department’s budget.
Responsible for executing a proper supply policy to align supply and demand.
Diagnose and define action plans with all direct suppliers in the short, medium, and long term.
Relationship and monitoring of Service Level with local product manufacturers.
Weekly relationship and monitoring of corporate products with the corporate partners of the function.
Design, implement, and supervise supply chain strategies aligned with business objectives.
Supervise inventory levels and ensure product availability without generating inefficiencies for the business.
Analyze potential product suppliers arising from new business opportunities.
Negotiate and select logistics service providers (3PL & Carriers) and manage any deviation or need arising from the business.
Define and lead supply chain optimization projects.
Manage key performance indicators (KPIs).
Lead cross‑functional interactions and projects with other departments to align our operations with business needs.
Ensure an adequate internal information flow about the status of our operations, guaranteeing continuous alignment of Risks and Opportunities.
CUSTOMER SERVICE
Review and standardise processes and optimise the department’s role to increase customer satisfaction, both internal and external.
Monitor business unit, channel, etc. indicators.
Lead the development of the KAM function for Major Accounts, being the point of contact between key clients and operations to resolve critical issues.
Ensure cross‑coordination with the entire Supply Chain team to ensure OTIF deliveries.
Provide visibility on actual market sales.
Improve the integration of the Customer Service department into the company’s inter‑departmental dynamics.
DEMAND PLANNING
Lead the implementation of the demand planning process in collaboration with all involved departments, ensuring cross‑functional alignment throughout the process.
Ensure that the demand planning process meets business needs.
Guarantee alignment between demand, operational capacity, and inventory availability.
Clearly and precisely communicate the results of the planning process to the Management Committee, thus aligning all key company functions.
Requirements
Degree in Industrial Engineering, postgraduate in Management desirable.
Specific Competencies: Analytical Thinking, Interpersonal Communication, Leadership.
Other Skills: Structured thinking and problem‑solving orientation.
People Management: Team management experience desirable.
Languages: High level of English, Italian (a plus).
What we offer
You would join a dynamic, fast‑growing, challenging and friendly environment. In Chiesi we firmly believe that our people are our most valuable asset, that is why we invest in continuous training, learning and development. Therefore, we strive to continuously promote and satisfy development needs, paying particular attention to the quality of our working environment and to collective well‑being.
We want our people to come to work happy every day, and we know how important it is to find the right work‑life balance in order to be able to give our best. That is why we offer flexible working approach, remote working, support in the relocation process, tax assistance service for foreign colleagues and many other people‑care services.
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