Publicada el 10 junio
Misión del puesto
JOIN OUR CUSTOMER SERVICE TEAM AT NWVA SL IN ALICANTE !
We’re looking for Spanish/English/French bilingual customer service agents to join our dynamic and multicultural team!
At NWVA SL, we pride ourselves on delivering outstanding customer service, and now we need passionate, proactive individuals to help us continue this mission.
Join Our Team as a Controller!
Are you ready to take the first step in your career with a leading company? At NWVA SL, we are looking for a motivated and enthusiastic Operations Controller to join our team and support our mission of delivering top-notch customer service!
Location: Alicante Center
Position: Operations Controller
**Salary**: Spanish Agreement
Role Overview:
As an Operations Controller, you will play a key role in learning all aspects of call handling tasks. You will work closely with our team to verify information, update customers, and assist in various operational tasks.
Key Responsibilities:
Learn call handling tasks such as verifying customer information and completing data protection procedures.
Collaborate with work providers to gather and provide information about allocated tasks.
This is not an exhaustive list—
General Duties:
Work in a fast-paced environment to assist customers and arrange vehicle recovery or repair.
Collaborate with your team and line manager for effective task completion.
Dispatch drivers and allocate jobs based on operational needs.
Maintain accurate and up-to-date records of job details.
Provide high-quality customer service to clients, members, and clubs.
Communicate with customers to keep them informed about the recovery or repair progress.
Calculate costs and process payments as required.
Stay updated with our relevant technologies.
Use tools to provide directions and estimate arrival times.
Follow company policies, procedures, and regulations.
job #customerservice #callcenter #alicante
Application Question(s):
- ¿Disponibilidad para trabajar a turnos y jornada completa?
- ¿Dispone de vehículo propio para acudir al centro de trabajo?
**Experience**:
- Atención al cliente: 1 year (preferred)
**Language**:
- Inglés (required)
- Francés (preferred)
- Español (required)
- Alemán (preferred)
Work Location: In person
