Mandarin Oriental Punta Negra, Mallorca is looking for an Assistant Executive Housekeeper to join our Housekeeping team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.
Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness — each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.
About the job
Based at Mandarin Oriental Punta Negra, Mallorca, as the Assistant Executive Housekeeper, you will be responsible for assisting the Executive Housekeeper in overseeing daily operations, ensuring high standards of cleanliness and service.
Responsibilities
- Assist the Executive Housekeeper in overseeing daily operations.
- Supervise and support the housekeeping team, fostering a culture of excellence and continuous improvement.
- Monitor and ensure adherence to SOPs and brand standards, maintaining consistency in guest interactions.
- Ensure that Legendary Quality Standards, policies, and procedures are properly understood and followed.
- Maintain FLHSS standards at all times.
- Ensure VIP and special request rooms are prepared according to guest preferences and brand standards.
- Manage inventory of linens, cleaning supplies, and guest amenities, ensuring cost control and availability.
- Oversee deep-cleaning schedules and special projects, maintaining long-term room and facility upkeep, working closely with Engineering and Front Office to stay on track with PRP as expected by MOHG.
- Supervise and inspect guest rooms, corridors, and public areas to meet luxury service standards.
- Coordinate daily housekeeping operations, assigning rooms and tasks to attendants.
- Report maintenance and repair needs to ensure room functionality and guest comfort.
- Conduct daily briefings with the housekeeping team, communicating priorities and expectations.
- Perform any other duties as required by the Executive Housekeeper.
Candidate profile
Experience and education
- Minimum 3-5 years of experience in Housekeeping within a luxury hotel or high-end hospitality environment, with at least 2 years in a supervisory or assistant managerial role.
- Experience with luxury housekeeping standards, cleaning procedures, and guest service expectations.
- Experience with inventory control, linen management, and housekeeping supply usage.
Technical Skills
- Effective communication skills in English and Spanish (additional languages are a plus).
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Familiarity with health, safety, and environmental regulations related to housekeeping and hotel operations.
- High attention to detail and quality control, ensuring all guest areas meet the highest cleanliness and presentation standards.
- Independence and proactive approach.
Our commitment to you
- Learning & Development: We craft unique learning and development programmes to support your growth at every stage of your career.
- MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones through our MOstay programme.
- Health & Colleague Wellness: We offer a variety of health benefits and wellness programmes to support your wellbeing.
- Retirement Plans: We provide different retirement plans depending on your role and length of service.
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📌 Assistant Executive Housekeeper
🏢 Mandarin Oriental Hotel Group
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