What we do is simple - we send people on holiday, and who doesn’t love that? But we couldn’t do it without our homeowners, the people who provide the setting for your perfect getaway. The role of Key Account Manager would see you leading taking responsibility for a portfolio of our key homeowners, who you’ll work closely with on a strategic level to make sure that things are performing to their maximum potential.
**About Awaze**
**The Role**
This role is for the commercially focused, the quick thinkers and the customer obsessed. On a basic level, you’ll be responsible for working with homeowners to maximize their commercial and strategic objectives. How you do it - that’s up to you!
**What you’ll be doing**
You’ll build real relationships with these owners, and will work with them to get through any dissatisfaction so that we can retain and improve their business. Some of these conversations will be relatively complex, looking at negotiating new commercial terms, for example, or identifying ways of maximising revenue for owners. It’s not just about talking someone round, though - you might need to analyse commercial data to understand a property’s performance, or look at what we could improve, so it’s key that you’re able to act in a professional way, whilst using data and analytics. You’ll even get the opportunity to use our data to look at which owners we might be at risk of losing, so you can take proactive action. Longer term, you’ll be able to get involved with some exciting projects we’re undertaking, including identifying ways of delivering efficiencies or supporting with onboarding new owners we’ve acquired through mergers or acquisitions. It's key that you have strong communication skills, a decisive mind and a genuinely innovative approach to complaint resolution and problem solving.
You’ll need to be comfortable going to properties in person or hosting owners in the office to ensure that the guest experience is the best it can be, and to make sure that standards across our properties are high. It will be your role to make sure we’re doing everything we can to enhance the performance of all properties, whether this is through making sure they’re being presented in the right way, that we’re promoting them correctly or that we’re marketing them efficiently, which you’ll do by working with a range of internal stakeholders.
Put simply, you’ll be responsibility for revenue, retention, growth and re-contracting of your key accounts.
**Key skills to succeed**
You’ll be joining a genuinely passionate team, with a real desire to be the best at what they do. Our homeowners are incredibly important to us, and you’ll be in the spotlight when it comes to looking at how our properties are performing. Things that would make you a success in this role include:
- Your communication skills are second to none
- You pride yourself on your ability to build rapport
- We’re looking for someone who is never satisfied - you’re always looking for ways to improve commercial performance
- You believe that knowledge is power, so you’re constantly on the lookout for the next industry event to attend, or you’re looking at what our competitors are doing
- You’re comfortable working with analytical tools
- You’re driven by targets
- You’ve got excellent stakeholder management skills
- You’re passionate about travel
- You’re fluent in Spanish and English. German and Catalan are a plus
Equally as important as all the technical “stuff”, we’re looking for someone who is hungry to learn, irrespective of their seniority. We don’t believe in standing still (we work in travel, after all), but instead think that everyone should be learning, all the time. Whether it’s a new analytical tool, an industry event or a mentoring opportunity, we will support you to grow your skillset.
If you’re excited by working in a fast paced environment, are obsessed by all things customer and want to join us on our journey, we’d love to chat.
**What we’ll give you**
- This is an opportunity for you to join us at a pivotal point in time as we invest in our future
- You’ll be supported by a team of genuine, passionate leaders
- We work cross-functionally, so you’ll be given opportunities to develop skills outside of your core skillset.
- You’ll be an integral part of a team which delivers great commercial results, and who doesn’t want that?
We offer a competitive salary and great benefits; we’re all about holidays, so we practise what we preach and offer some great travel discounts and a range of other perks.
**What else do you need to know?**
We are an equal opportunity employer and we value diversity and inclusion. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, disability status or marital status.
**Job Type**: Permanent
Work Location: Hybrid remote in 07580 Capdepera, Baleares