We are seeking a detail oriented and organized Facility Administration Manager to oversee the daily operations of our student cus, which consists of 150 rooms. This role is vital in ensuring a smooth and efficient living environment for our students, guests and in some cases employees while managing relationships with external service providers. You will be responsible for coordinating and administrating cus operations, handling guests'' inquiries, and ensuring the highest standards of service delivery.
We promise a highly challenging field and wide scope of responsibilities, which will initially cover:
* Oversee the day to day administrative and operational functions of the student cus.
* Manage room allocation, including planning student check ins and check outs.
* Maintain accurate records of room occupancy and availability.
* Coordinate with external service providers (cleaning, maintenance, security, etc.) to ensure consistent and high quality service delivery.
* Monitor and evaluate supplier performance, ensuring compliance with agreed service standards.
* Manage service contracts, track renewals, and address any service related issues.
* Act as the primary point of contact for students regarding accommodation related inquiries.
* Address and resolve student concerns efficiently and professionally.
* Provide clear communication regarding policies, procedures, and housing guidelines.
* Maintain and update cus management systems and databases.
* Prepare and manage documentation related to student housing, maintenance schedules, and supplier agreements.
* Generate regular reports on occupancy, maintenance activities, and other key operational metrics.
* Conduct regular inspections to ensure the cus facilities are well maintained and meet safety standards.
* Identify and escalate any facility related issues requiring attention or repair.
* Implement processes to ensure timely resolution of maintenance requests.
* Working according to approved company processes
* Working with companys IT systems to monitor and ensure a smooth facility administration process.
* Participating in daily meetings based on Lean principles
* Setting and achieving short term and long term goals in accordance with the companys strategic goals
* Performing other duties and responsibilities assigned by direct manager
We dream about a team member who:
1. Has more than three years of experience in operational or customer support related field (must have)
2. Experience in hotel/accommodation management (would be nice to have)
3. Uses the English language at an effectively operational and independent level. Spanish would be nice to have.
4. Has good skills in a Microsoft Office 365 environment and conceptional computer liter