Hello!
We’re looking for a Sales Systems QA & Enablement Specialist who is passionate about digging into Systems, pulling on the thread until the issue is identified and explaining and teaching best practices to others.
In this role, you’ll safeguard the correct functioning as the well as the correct usage of our Sales Systems (CRM, Conversation Intelligence, Scheduling, VoiP, Sales Engagement Platform). It’s a mix of deeply focused investigative work, concise documentation and collaborative teaching & enablement.
Are you ready?
What you’ll be doing
Systems Quality Assurance
* Audit SDR & AE workflows to ensure adherence to playbooks, cadences, and lead & deal handling requirements (e.g., number of touches before archiving a lead)
* Define & monitor the correct usage of prospecting and CRM tools (HubSpot, Sales Navigator, Modjo, Chilipiper, etc.) and flag inconsistencies or missed steps (e.g., outreach to accounts not owned by the SDR). Analyze trends in deviations, inefficiencies, or missed opportunities and provide actionable insights to Sales Managers and the SOPS team
* Identify and escalate data issues including duplicates, missing fields, invalid contacts, and incorrect lead dispositions (e.g., Aircall tags, rejection reasons)
Sales Systems Support
* Resolve any kind of systems related requests from sales teams
* Identify patterns in requests and proactively look for a remedy, treat the root cause instead of the symptom
* Identify any integration issues that may become apparent and work with your team mates to resolve them
Systems Enablement
* Ensure correct Systems onboarding of all new joiners in Sales, including access management
* Create and maintain documentation on how we use our tool stack
* Partner with enablement to refine training and sales playbooks based on QA findings
What Success Looks Like…
* Fewer Sales Systems related support request
* Higher Sales Systems satisfaction (CSAT)
* Stronger SDR & AE productivity tied to quality-driven behaviors
* Fewer CRM errors and cleaner data flows
* Shorter ramp-up time thanks to structured, quality-driven processes
You’ll Be a Great Fit if You…
* are fluent in English (written and spoken) — other languages are a plus
* Bring 2+ years of experience in Sales, SDR, Sales Ops, Client Acquisition, or Quality roles (SaaS background strongly preferred)
* LOVE Systems with a sharp eye for detail — spotting patterns comes naturally to you
* Enjoy coaching and giving constructive feedback; you’re part teacher, part detective
* Thrive in a fast-paced, international scale-up environment
Perks of being part of our team
We care about people and we also offer a lot of benefits for employees:
* High growth, multicultural and friendly environment
* Alan private health insurance
* Healthy life with Wellhub (Gyms, pools, outdoor classes) ♀
* Save expenses with Cobee
* Language classes
* Breakfast in the office and organic fruit
* Nora discounts
* Free caffeine and theine ☕
* Pet Friendly
About us
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.
With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.
We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
Our Values
* We own it: We take responsibility for every project. We make decisions, not excuses.
* We learn and teach: We're dedicated to learning something new every day and, above all, share it.
* We partner: Every decision is a team decision. We trust each other.
* We grow fast: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website!
We #betonpeople