Key Responsibilities
* Supervise a team of sales associates to monitor the effective completion of their duties and responsibilities.
* Conduct daily operational assessments to ensure team growth and efficiency.
* Monitor daily production and releases, providing regular updates on the team’s operational status.
* Maintain strong client and employee engagement to ensure delivery of quality service.
* Implement sales strategies and action plans aligned with company objectives.
* Prepare and submit regular reports on team performance to the Immediate Superior.
* Assist the Sales Team Leader in meeting targets. Acts as Officer-in-Charge in the absence of Sales Team Leader or if instructed by Management.
* Handle client complaints or concerns escalated by staff, ensuring timely and appropriate resolution.
* Perform other related duties and responsibilities as may be assigned.
Key Requirements
* A degree in Business Management, Sales or Marketing or another related course is a plus.
* At least four (2) years of work-related experience in branch operations, in a managerial or supervisory capacity.
* Work experience in a lending/financing company is an advantage but not required.
* Should have technical marketing skills, relevant product, and industry knowledge.
* Excellent communication (written and verbal), decision-making, problem-solving, presentation, interpersonal, and networking skills.
* Capable to solve amicably customer’s / client’s complaints.
* Highly persuasive, goal-oriented, assertive, creative, innovative, adaptable, and analytical.
* Willing to undergo two (2) weeks of training in Ortigas, Pasig.
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