**IT Support Associate**The selected person will join the research laboratory of the Genética por la Vida Foundation-INCLIVA directed by Prof. Carlos Simón, made up of 22 scientific professionals with 5 main lines of research framed in the field of women's health.*Qualifications*- Be the HelpDesk point-person, providing excellent and expedient service to our employees.- Ensure end user support is timely and effective at all levels- Communicate technical operations to end users, notify of outages or issues and provide effective turnaround time- Manage, update, install and resolve issues in all office 365 site and active directory.- Handle and prioritize systems management and the technologies that make up the systems architecture- Maintain and expand knowledge of Microsoft environment or AWS Amazon, both physical platform and Cloud platform.- Follow-up and monitor current systems and management of the alarms and incidents that occur.- Be responsible for implementing backup policies, disaster recovery plan, security and contingency plans to ensure the continuity of information systems in the event of disaster.- Support office relocations, handle all networking, routers, switches, etc., as needed.- Manage and give support to external provider with OS Linux Based.**Requirements**:- Intermediate or higher degree in Computer Science, IT, or related like Bioinformatician.- Minimum of 2 years’ experience in users support.- Additional IT training, certification preferred and ID Microsoft certifications/Microsoft Learning Transcript- Demonstrable knowledge in Microsoft Active Directory, Office 365, Linux, Microsoft Azure or AWS environments.- Ability to manage expectations, provide service in a calm and courteous disposition- Fast response to multiple, competing priorities with excellent service protocols- Proactive communication, self-driven and independent- Excellent interpersonal, oral, and written communication skills.- Highly organized, critical thinker, and detail-orientated with a fantastic attitude.- Ability to document all the process and procedures.If you think it could be an interesting opportunity for you, do not hesitate to send us your CV.