Sales Supervisor 30H, La Roca VillageThe Retail Division at MICHAEL KORS is a growing network of more than 30 Outlets, 80 Lifestyle stores, and 100 Concessions / Shop in Shops across 21 European countries. Our EMEA Retail team is passionate, driven, multicultural, and has a vibrant international spirit.Who You Are :
Our Sales Supervisors are empowered to achieve personal and store goals through coaching and leading their team to deliver an elevated Customer Experience, both in store and virtually. They possess exceptional communication skills and are team players who collaborate positively, demonstrating speed, energy, and optimism.What You’ll Do :
People :
Inspire, lead, and coach the store team, collaborating with the host store to foster a culture of performance and accountability. Support management in training, developing the team, and onboarding new joiners.Sales and Service :
Lead the MK Ambassadors to prioritize exceptional customer experiences, driving loyalty and repeat business both in store and via Virtual Shopping. Ensure effective use of clienteling apps and tools, proactively manage the client database to increase sales, and set clear KPIs for the team.Operations :
Prioritize loss prevention, taking quick action on early indications of loss in collaboration with SM, ASM, and LPRM. Ensure effective use of communication platforms and relevant actions are taken.What You’ll Need :
Proven retail experience in a fast-paced environment, proficiency with technology to enhance sales and customer experience, and a positive attitude maintaining speed, energy, and optimism. Proficiency in KPIs and Microsoft Office, and fluent English skills.What We Offer :
Competitive salary, employee discounts across Michael Kors and Jimmy Choo, clothing allotment, and an Employee Wellbeing programme.At Capri, we are committed to creating a diverse and inclusive workplace, inspiring growth within each other, and celebrating our differences. Capri is an equal opportunity employer, fostering inclusivity regardless of age, sex, sexual orientation, gender identity, race, religion, disability, or other protected characteristics.
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