Overview
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, and bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. We believe that it is tech + data + people that truly sets us apart, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Sales Support Executive – Mobility & Experiences
Role Purpose
To support the HBX commercial teams and our client partners across the M&E product verticals—including Car Hire, Transfers, and Experiences—by providing both commercial and operational support. This role acts as a vital link between commercial strategy and client delivery, ensuring excellence in:
* Product performance
* Internal ecosystem collaboration
Responsibilities
* Provide daily commercial support to Sales Managers, Sales Support teams, and clients (including web/XML support).
* Act as a key liaison between commercial teams and travel trade clients (OTAs, agents, etc.).
* Analyse trading patterns and product display across selling channels to ensure optimal delivery and customer experience.
* Support product competitiveness reviews and manage product exclusions where necessary.
* Assist with mapping actions, product file matching, and optimisation tasks.
* Handle group enquiries for Experience products and ensure smooth coordination.
* Support Sales team and partners with booking issues (e.G., missing contracts, incorrect services, availability issues, client partner escalations).
* Create and manage white labels and widgets for partners.
* Compile regular reports and performance stats, identifying opportunities for improvement.
* Collaborate with internal stakeholders to market product offerings effectively.
* Research market trends and new opportunities to support sales strategy.
* There may be a requirement to attend industry events, conferences, and meetings as needed to represent the company outside of working hours.
Candidate Profile Education & Background
* University degree (or equivalent) in Business Administration, Economics, Tourism, or related field.
* Interest in the travel tech and tourism sector.
Experience & Skills
* Experience in Sales or Marketing within the Travel Industry.
* Proven ability to work with travel trade partners and business networks.
* Familiarity with travel systems and CRM platforms.
* Strong Excel skills (including key formulas and data handling).
* Excellent written and verbal communication skills.
* Ability to consolidate and interpret data from multiple sources.
Personal Attributes
* Highly proactive, positive, and eager to learn.
* Strong organizational and multitasking abilities in a fast-paced environment.
* Independent worker with strong team collaboration skills.
* Analytical mindset with attention to detail.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We are committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world’s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
* Within an innovative, engaging and multicultural environment.
* Have the opportunity to build strong and lasting business relationships and friendships from around the world.
* Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Employment details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Other
* Industries: Travel Arrangements
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