At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products.
With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.
If this sounds like something you would like to be a part of, we’d love to hear from you.
For one of our Beverage site in Spain; Igualada, we are looking for a customer service representative.
Job Purpose
As a Customer Service Representative, you will play a key role in ensuring a smooth and efficient order-to-delivery process. You will be the primary point of contact for our customers, managing inquiries, resolving issues, and coordinating with internal teams to deliver exceptional service and maintain strong client relationships.
Key Responsibilities
* Monitor and analyze the status of customer orders from reception to final delivery.
* Handle customer inquiries and build strong, trust-based relationships.
* Resolve incidents and provide clear, timely updates to customers.
* Coordinate with internal departments (purchasing, logistics, production, and sales) to ensure customer satisfaction.
* Maintain accurate customer and order data in the ERP system.
* Report on key customer service performance indicators.
Requirements
* Previous experience in customer service or similar roles, ideally in a multinational environment.
* Strong verbal and written communication skills.
* Proficiency in Microsoft Office tools (Excel, Word, Outlook).
* Experience in the packaging industry or related sectors is a plus.
* Educational background in administrative management, customer service, commercial services, or related fields.
* High proficiency in Catalan.
* High proficiency in Spanish.
* Intermediate level in English.
What We Offer
* A dynamic and international work environment.
* Opportunities for professional growth and development.
* Competitive compensation and benefits package.
* A culture that values collaboration, innovation, and sustainability.
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