Functions: We are looking for a professional with a minimum of 2-3 years experience in a similar position. Depending on the direction of Customer Service, you will be responsible for : - Answering calls and communications of the Company's customers. - Assist customers in consultations, requirements and complaints. - Creating, registering and following up on the cases raised for their satisfactory resolution. - Collaboration and assistance between the different departments and delegations of the Company. Redirection of cases to the corresponding department when required. - Collaboration in documentation tasks, registration and translation of cases. Training: Degree in Business Administration, Finance Languages: Essential bilingual in Portuguese and advanced English. Advanced handling of office automation tools. Knowledge of customer service applications, reporting and metrics will be valued. The position requires a highly responsible, proactive and orderly profile. Spoken and written communication skills. Results-oriented and used to work in a very demanding environment. The personal interview will be conducted in English.