As an International Commissioning/Service Engineer at EAE Solutions, you will play a crucial role in ensuring the successful implementation, maintenance, and support of our cutting-edge sorting systems across the globe. You’ll be part of a dynamic team that delivers exceptional service to our clients, enabling them to optimize their intralogistics operations.
**Your position**:
- On-Site Support:
- Travel extensively (approximately 80% of the time) to client sites worldwide for system installation, commissioning, troubleshooting, and maintenance.
- Collaborate with cross-functional teams, including project managers, technicians, and customers, to ensure seamless system integration.
- PLC Programming:
- Possess in-depth knowledge of PLC (Programmable Logic Controller) programming, specifically tailored for intralogistics systems.
- Develop, modify, and debug PLC code to optimize system performance, enhance functionality, and address client-specific requirements.
- Software Configuration:
- Configure and customize software components of our sorting systems to meet client needs.
- Collaborate with software development teams to implement enhancements and updates.
- Technical Expertise:
- Conduct system diagnostics, identify issues, and implement corrective actions promptly.
- Provide technical training to clients and internal teams on system operation, maintenance, and troubleshooting.
- Documentation and Reporting:
- Maintain accurate records of on-site activities, including service reports, spare parts usage, and system modifications.
- Collaborate with project managers to update project documentation and ensure compliance with industry standards.
- Customer Relationship Management:
- Foster strong relationships with clients by delivering exceptional service and exceeding their expectations.
- Act as a point of contact for technical inquiries, ensuring timely responses and effective solutions.
- Continuous Improvement:
- Stay abreast of industry trends, technological advancements, and best practices related to intralogistics and sorting systems.
- Propose enhancements to existing systems and contribute to product development based on customer feedback.
Bachelor’s degree in Electrical Engineering, Mechatronics, or a related field.
- Minimum of 3 years of experience in field service engineering, preferably in the intralogistics industry.
- Proficiency in PLC programming (Siemens, or similar platforms).
- Strong problem-solving skills and the ability to work independently in diverse cultural environments.
- Excellent communication skills in English (additional languages are a plus).
- Willingness to travel extensively and adapt to varying work schedules.