Founded in 2015, papernest is a French startup and member of the French Tech 120, which helps individuals manage their contracts and subscriptions on a daily basis.
Our platform enables individuals to combine, terminate and subscribe to all their housing contracts - electricity, gas, internet box, mobile, home insurance - in just a few clicks.
Today, housing contracts; tomorrow, all those of daily life: transport, streaming, gyms, etc. papernest's ambition is to become the platform from which anyone can centralise, optimise and terminate all their subscriptions.
Since 2015, papernest has grown considerably: more than 1M customers, 1000 employees, 4 markets in Europe and offices in Paris, Barcelona, Reims and Warsaw.
This year marks the 10th anniversary of our launch of the idea that it is possible to simplify the lives of our clients by offering them an innovative solution that allows them to subscribe to, manage, and easily change all types of contracts through a single, intuitive platform.
In the meantime, we have supported over 2 million clients in France, Spain, and Italy, while investing in new verticals, positioning ourselves as a high-performing, innovative, and competitive scale-up in a rapidly growing market.
With over 900 employees spread across 3 locations, we are strengthening our position as a leader in the European market. We are always looking for talented individuals ready to join a committed team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact.
Are you ready to join the adventure ? To face the next challenges, the Product Marketing team is looking for a CRM Marketing Project Manager.
Your futures missions :
As a CRM Marketing Project Manager :
You will be responsible for managing and optimizing B2B2C customer relationships, ensuring high-quality service delivery, and enhancing our customer experience. Your work will encompass both strategic and operational dimensions, and you'll play a pivotal part in our organization's success and growth.
The comprehensive nature of this position offers a unique opportunity for individuals who enjoy a blend of strategic thinking, operational execution, data analysis, creativity, and teamwork.
Key responsibilities :
1. Strategic planning
- Design customer journeys and craft relationship marketing strategies to achieve both business objectives (such as optimizing conversion rates) and enhance customer satisfaction and experience.
- Collaborate in launching new partnerships with adapted customer journeys.
2. Operational excellence
- Implement strategies by creating and executing automated workflows using marketing automation tools.
- Manipulate data for effective strategy implementation and performance measurement.
3. Data-driven insights
- Emphasize data-driven decision-making by systematically measuring and adjusting strategies.
- Analyze and assess current business processes and customer journeys in-depth for continuous improvement.
4. Creative content
- Craft HTML messages and content for various customer communications.
5. Collaborative relationships
- Daily collaboration with numerous stakeholders from different teams, including Product, Operations, Sales & Partnerships and Brand to design and refine scalable customer engagement strategies tailored to all multiple markets
You will work with the following tools :
- **Salesforce Marketing Cloud** to implement and manage customer journeys.
- **Make** to build new processes, streamlining operations and improving efficiency.
- **Google BigQuery**, using SQL, to perform data analysis, extract valuable insights, and inform data-driven decision-making.
About you :
To thrive in this role, you should possess:
- Eligibility for a VIE contract
- A degree from a top business school.
- Strong team spirit to build efficient relationships with key stakeholders within the Product and Marketing teams.
- A high level of autonomy, fast-learning ability, and enthusiasm for both strategic and operational tasks.
- Excellent written and verbal communication skills.
- A natural aptitude for analytical thinking.
- Native French speaker with fluency in English; proficiency in Spanish is a plus.
Hiring process :
1. Initial discussion with Juliette, from our Talent Acquisition team.
2. Practical exercise: You will be given a use case to assess your skills and abilities.
3. Interview with Agnès, our CRM Manager.
4. Final interview with our leadership team.
What we offer :
- Great working conditions
- Incredible offices in Barcelona, in the heart of 22@ (1000 m2 of landscaped terraces, showers, areas dedicated to catering and rest, Zen garden, games area, etc.) 5 minutes from Poblenou beach!
- Remote work possible 2 days a week (including Monday and Friday)
- Free coffee and tea!
- Choose between Mac and PC, we take care of the rest
- Free breakfast every Tuesday
- Great professional challenges
- Brilliant colleagues
- Ambitious development prospects / internal mobility
- An international environment
Are you interested in this challenge? 🙂
Then don’t hesitate any longer, we can’t wait to meet you! Regardless of your age, gender, background, religion, sexual orientation, or disability, you have a place with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone. We especially encourage female applicants. Even if you feel you don’t meet all the criteria outlined in this job offer, know that every application is valuable. We firmly believe that diverse backgrounds enrich our team. We will give your application the utmost attention because gender equality and diversity are key assets to our success.