At ING we are looking for a Lending Business Expert
We are looking for a talented and enthusiastic Lending Business Expert to join our Acquisition Team of Easy Financing Tribe .
You will receive close support and attention from your business leader in the delivery of your duties and your professional development.
As a Lending business expert you will:
Suggesting actionable insights to improve customer experience in the different channels and optimize commercial strategies.
Supporting and advising the business on reporting needs and analytical requirements, to ensure data-driven business monitoring and decision-making.
Have a complete understanding of the business dynamics to ensure a comprehensive projection of the key business metrics .
Conducting customer analyses to determine customer lifetime value, customer segmentation, and forecast customer development.
Be the "Business Guardian" of unsecured lending product/service, working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.
Work in Agile teams, focusing always in delivering value to our customers in a fast way while continuously improving the way we work.
As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose.
As a CJE you will report to a Business Lead
These are some of the qualities that we value the most for this role. A strong set of business and analytical abilities:
Bachelor's degree in mathematics, statistics, computer science, economics, or other degree with strong analytical content.
A minimum of 5 years of professional experience in the banking sector, preferably in a similar role, as a customer journey expert / Business analyst / Data Analyst.
With product management skills linked to unsecured lending products: personal loans and credit card.
Strong analytical skills and problem-solving mindset, with solid knowledge in Excel & SQL. Knowledge in SAS & Python are appreciated.
Global vision. Excellent speaking and writing skills in English is a must.
With strong knowledge about Agile WoW.
Customer-focused, always striving to understand and meet the needs of the business and its clients.
Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Health insurance.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…
We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
360º care of the employee (physical, mental, social connection & purpose).
Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies .
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey.