Do you have a native or bilingual level of German and English? Are you passionate about customer service and commercial management in international environments?
We are looking for a Customer Service and Sales Representative (B2C and B2B) to join a dynamic and multicultural team.
**Main responsibilities**:
- Issuing, modifying, and following up on reservations and operational requests.
- Providing proactive advice to clients and partners on products, services, policies, and processes.
- Resolving issues with a strong customer satisfaction approach.
- Updating databases, internal tools, and case-related documentation.
**Requirements**:
- Native or bilingual level of German and English (mandatory).
- Previous experience in customer service, reservation management, commercial operations, or similar roles.
- Strong computer skills and agility with internal systems/CRM.
- Excellent communication skills, attention to detail, and problem-solving ability.
- Experience in international or multilingual environments is a plus.
- Knowledge of other languages, especially spanish, is valued.
**We offer**:
- Integration into a multicultural work environment with development opportunities.
- Full-time Hybrid or remote position Monday to Friday 09:00-18:00 with the possibility of rotating shifts (depending on service needs).
- Salary based on contact center agreement + language bonus
- Positive work atmosphere, social benefits, and professional career plan.
Tipo de puesto: Jornada completa
Sueldo: 19.000,00€-20.000,00€ al año
Ventajas:
- Opción a contrato indefinido
- Ordenador de empresa
Preguntas para la solicitud:
- ¿Cuentas con la documentación necesaria para trabajar en España? (NIE y Número de Seguridad Social)
Experiência:
- Atención al cliente: 1 año (Deseable)
Idioma:
- Alemán (Obligatorio)
- Inglés (Obligatorio)
Ubicación del trabajo: Empleo presencial