The manager is focused on building and maintaining strong relationships. Key activities include acting as the Main Focal Point for the end customer and National Authorities, representing Airbus Helicopters to key users, and organizing regular meetings and visits to foster trust and open communication.
The manager is responsible for the end-to-end process of contract negotiation and signature for helicopter fleet support. The ultimate goal is to maximize operational availability with maximum safety, ensuring that the services provided are both effective and secure, while also meeting the company's profitability objectives.
The manager must actively track and measure the effectiveness of the services provided. This includes monitoring and controlling key performance indicators (KPIs) such as Financial Performance, On-Time Delivery (OTD), On-Quality (OTQ), and On-Time Completion (OTC). This ensures that the services are meeting contractual obligations and customer expectations.
The manager must identify risks that could impact contract execution, and then implement or ensure the implementation of mitigation actions to prevent service disruptions and financial losses.
When performance falls short of targets, the manager takes decisive action. This involves collecting and discussing customer feedback, launching and piloting any required action plan, and providing customers with information on new support and service offerings to continuously improve the support model.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
**Company**:
Airbus Helicopters España, SA
**Employment Type**:
Permanent**Experience Level**:
Professional
**Job Family**:
Customer Account and Service Management
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