The University of Hong Kong
Apply now
Ref.:
Work type:
Full-time
Department:
Information Technology Services
Categories:
Executive / Technical / Support
Hong Kong
Clerk II in the Information Technology Services
(Ref.:
Information Technology Services (ITS) provides central IT services to support the University's teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development and strategic adoption of new technologies. Information about ITS can be obtained at
The Role
- Act as the first point of contact between users and technical teams to facilitate effective resolution of IT issues via phone and email
- Assist users with basic troubleshooting of software, hardware, network connectivity, and account access issues
- Document and track helpdesk requests in the ticketing system
- Escalate complex technical problems to specialized technical teams as needed and monitor progress to ensure timely resolution
- Provide administrative support in updating user guides and FAQs to reduce recurring issues
- Assist the supervisor in analyzing user enquiries using Excel and PowerBI to facilitate insights and reporting
Qualifications And Qualities
- A Higher Diploma in any discipline, preferably with a background or interest in Information Technology and Computer Science
- Minimum 3 years of post-qualification work experience in customer service and a proven track record of handling inquiries over the phone and email, with preference given to those with relevant experience in customer service / IT support
- Strong verbal and written communication skills
- Basic knowledge of computer systems, networks, and common software applications
- Ability to work independently and collaboratively with other teams within the department
- Patience and professionalism when dealing with users
- Friendly, positive, self-motivated, capable of multitasking, people- and service-oriented, as well as willing to learn
What We Offer
The appointment will be made on fixed-term full-time contract for 2 years and commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.
How To Apply
The University only accepts online application for the above post. Applicants should apply online at the University's careers site ) and upload an up-to-date CV. Review of applications will start as soon as possible and continue until
September 5, 2025
, or until the post is filled, whichever is earlier.
*The University is an equal opportunities employer and
is committed to equality, ethics, inclusivity, diversity and transparency
Advertised: *
Aug 22, 2025 (HK Time)
Applications close:
Sep 5, 2025 (HK Time)
Back to search results Apply now
Whatsapp Facebook LinkedIn Email App
Send me jobs like these
We will email you new jobs that match this search.
Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.
The email address was invalid, please check for errors.
You must agree to the privacy statement
Subscribe Recaptcha
Privacy agreement
Search results
Ref. Posting Title Department Closing Date Clerk II Information Technology Services Sep 5, 2025
Featured jobs
- Provost and Deputy Vice-Chancellor
Executive Vice-President (Administration and Finance)
Dean of Arts
Professor and Inaugural Director of the new School of Biomedical Engineering
Director of Communications and Public Affairs
HKU Global Professoriate Recruitment Campaign
Post-doctoral Fellowships and Research Assistant Professorships
Current opportunities
Ref. Posting Title Department Closing Date Clerk II Information Technology Services Sep 5, 2025
Powered by PageUp