Vacancy: Service Manager – Spain – Valencia
Responsibilities Monitor the quality of service business execution and process compliance, identify and report service quality issues, major product quality issues, and other anomalies.
Collect system issues, propose process optimization suggestions, and supervise the implementation of optimization.
Coordinate service resources, identify anomalies such as insufficient or unauthorized use of service resources, and coordinate resources across departments.
Build and manage customer service centers, monitor customer feedback transmission and customer complaint handling.
Construct and manage the department, including recruitment, training, selection, and cultivation of personnel.
Other key tasks assigned by headquarters and superiors.
Qualifications Bachelor's degree or above, with a professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, National Trade, etc.
Rich experience in after-sales service in the construction machinery industry, familiar with the construction of service supervision systems.
Having Experience as a Service Manager Is Preferred. (At least three years of experience in after-sales service industry and service team management.)
Proficient in the native language, fluent in English or Chinese, and possess good listening, speaking, reading, and writing abilities.
Proficient in Microsoft software such as Word, Excel, and PowerPoint.
Identifying the corporate culture of ZOOMLION, strong communication and organizational skills, management abilities, clear logical thinking, strong data analysis and report writing abilities, and a high sense of responsibility.
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